"GEEKY" PROBLEM

[StealthGlass]

I've been trying for over two(2) weeks to get an RMA from COMPUTER GEEKS for a "defective" item. Can't get thru to a CSR on their Tech Support number (on hold for up to 30 minutes at a time), regular Customer Service cannot (will not) help, and they do not answer the faxes and e-mails sent. I thought that their service was as good as their prices ---- but apparently it's not.

Anyone got any suggestions, other than having AMEX handle the problem?

 

[dakata24]

how about filing a complaint with the Better Business Bureau?

maybe as a last resort.. but keep on nagging and calling till you get it fixed.. if they keep on blowing you off. id file then with the bbb.

 

[ChinamanatNCSU]

They scored a 6.46 on resellerratings...and one guy had a huuuuge rant about rmaing stuff with them.

As for advice, all I can say is to keep bugging them and being persisten, and then never buying from them again.

my $0.02

 

[me4get]

Compgeeks takes a long time to respond on RMA's. I had one recently that between me emailing them and getting a response was almost 2 weeks., after i requested a RMA. then it was about another 2 weeks to get the RMA number, but on RMA's they pay to ship it back to them... I didn't have much problems with them, except for long waits between emails.