Gigabyte, overclocking, rude tech support

[Schmo]

Well, I just got off the phone with the tech support person from Gigabyte regarding the shutdown problem when having a FSB greater than 125MHz or so. Well, he said and I quote, "We don't care about overclocking". When I asked if it might be fixed in a future BIOS, he said, "Hey, I seriously doubt it". Then I asked, if you don't care about overclocking then why do you provide all the options and advertise it as a great board for this purpose. He said, "I don't know, thats that marketing people not me, we don't care about overclocking".

I love this board except for that weird problem. When I select restart from windows in shutsdown and hangs and I have to hit the power to restart it.... then it is fine.
If I shudown from windows, the next time I boot it hangs and I have to turn it off from this state using the powersupply switch, then it boots fine.

Is that annoying or what?!? Don't have to do any of this at normal bus speeds.

I am about to send this thing back and maybe take the restocking fee and get a P4S333 or P4B266. Both of which don't seem to have these problems and overclock well, maybe even better since I need about 1.75V to get to 2.4 stable with my 1.8a. They don't have the USB2.0, RAID, or onboard LAN but they are cheaper.

Any advice, rude remarks, flames are welcome.... ok, maybe I would settle for just advice. I purchased from MWave, I consider this board defective but will they and will they credit me the full amount if I buy a different board off of them? I still have a few weeks to decide based on their 30 day return policy.

 

[Strawberrymom]

only need to post this in one thread.

and gigabyte support is the worst beyond anythng I know of

but the boards stable

 

[JimmyJoe]

<< but the boards stable >>


I guess stable is the fact that it won't shutdown in windows with over 125FSB? Ummmm, ok. That would not be my definition but that is just my opinion.

 

[JimmyJoe]

Schmo -

Did you try calling back and getting a different tech support person?

If that is truly Gigabyte's 'Official' take on the issue that would be truly sad. I don't think I would want to touch any motherboards with a ten foot pole from a company that adds a bunch of features to their products, and then publicly states, "oh.... so sorry.... we don't officially support those features of our motherboard and have no intention of fixing any incompatiblities or inconsistencies. We just merely add those features to sell the product, we don't care if they actually work or not." Ummm, no thanks.

 

[Strawberrymom]

well so far looking at people with northwoods

Asus - 1
Gigabyte - 0

I wonder how many more asus boards are gonna toast their northwoods?

I really dont need to restart my computer so I could leave it on , so unplugging the power plug and plugging it back in is not a hassle for what i get from teh board.

but to each their own, I just know from my experiences and a bios flash will fix it just have to wait for one

 

[oldfart]

This hang on reboot sounds like the same issue with a Tualatin CPU. Here is the problem: When you overclock, and increase voltage to get to that overclock, you can have a problem during POST. If this is like a Tually in an 815 board, the Vcore gets set to default value @ initial POST, then gets boosted when the BIOS parameters are read. The reason it hangs is that default Vcore is not enough for the CPU to POST with the higher clock speed. The Tually guys fix it with a Vid pin mod, or "wire trick". This is very common with Tuallys, but I have not heard of this with P4 setups. Maybe the Gigabyte has a problem with this that other boards do not?

 

[Schmo]

Nope, I don't think that is it because if I set the voltage to default, it still boots and posts. The processor will boot and post and run in windows at 2.4GHz on the Gigabyte board... it is just that when you do a restart, it hangs and you have to power off and back on again. Once you do that, it boots right up at the same settings that you had everything at. It is just plain weird.

 

[Wolfsraider]

hey has anybody visited their website at www.gigabyte.com?

it's really good for a laugh

although my sympathies go to those with the annoying problems on shut down


seems they will be coming soon to the web but then a few questions stand out. do you have to call on the phone to get bios updates?do they send you a floppy in the mail?or is the downloadable support found on another site?

hmmm....interesting

 

[BigJ]

<< well so far looking at people with northwoods

Asus - 1
Gigabyte - 0

I wonder how many more asus boards are gonna toast their northwoods?

I really dont need to restart my computer so I could leave it on , so unplugging the power plug and plugging it back in is not a hassle for what i get from teh board.

but to each their own, I just know from my experiences and a bios flash will fix it just have to wait for one >>



Did you try doing a clean install of Windows while it was overclocked? If it hangs during restart in normal windows, could it also hang while your trying to install the most important piece of software on your computer, the operating system? And whos to say that the Asus board fried the Northwood? If the Asus board also winds up frying his other P4, then he might have a problem. Considering the amount of processors Intel makes per wafer, I see no reason why it couldn't have been just a bad CPU. Also, plenty of people have been having problems with restarting their computers when they have P4 Gigabyte boards and overclock.

 

[lordbob99]

<< hey has anybody visited their website at www.gigabyte.com?

it's really good for a laugh

although my sympathies go to those with the annoying problems on shut down


seems they will be coming soon to the web but then a few questions stand out. do you have to call on the phone to get bios updates?do they send you a floppy in the mail?or is the downloadable support found on another site?

hmmm....interesting >>



i have a gigabyte board as well. when i originally went looking for support, i also tried www.gigabyte.com. a little search will show that the official site for gigabyte is www.giga-byte.com. hopefully that'll help anybody out that's looking for drivers/bios updates for their boards.

lordbob99

 

[Schmo]

<< hey has anybody visited their website at www.gigabyte.com?

it's really good for a laugh

<snip>

seems they will be coming soon to the web but then a few questions stand out. do you have to call on the phone to get bios updates?do they send you a floppy in the mail?or is the downloadable support found on another site? >>



Their site is quite nice... it is http://www.giga-byte.com not www.gigabyte.com. Too bad their tech support just doesn't give a crap.

 

[RalfHutter]

Called Gigabyte tech support today about my 8IRXP's reboot/startup problems. The guy told me "don't overclock it and you won't have any problems"!

I asked about a BIOS fix for it and he said there won't be anything until after the end of the month at best because "it's Chinese New Year in Taiwan and nobody's doing anything over there"

He said he'd pass my issues/complaints on to his boss.

I'm RMA'ing this POS.

ASUS here I come...