Gigabyte Warranty Service

[LOUISSSSS]

-what experience(s) have you guys had with gigabyte warranty service?

-any miscillenous information that i need to know about? i'm planning to get warranty srevice for my motherboard from 11/2007)

-gigabyte warranty for motherboards lasts for 3 years right?

 

[Flipped Gazelle]

I had 3 Gigabyte 780g matx boards. 2 of them died within days, using an AMD X2. Gigabyte service was horrible - they replaced my 2 defective boards with 2 boards that were defective in other areas, and then wanted me to pay to ship them back again.

I will never again use Gigabyte, nor would recommend them.

The 2 times I've had to contact Biostar have been much more successful - one instance was even pleasant.

Don't remember anything specifically good or bad about any other mobo mfgr.

AFAIK, Gigabyte warrants mobos for 3 years.

 

[Myrandex]

I've had good service with them. Of course I have to pay to ship to them, but I don't know any service that doesn't. They have a 2 year full warranty and the third year I think *might* have some exceptions. I have warrantied a 780G board, received a good one back, which I just killed last week putting in too high of a Phenom into it, so I am RMA'ing it again (months later).

Jason

 

[Pelu]

a bunch of companies are cutting expenses in the customer services departments... that means one thing... crap customer support all around in a lot of companies...

 

[Flipped Gazelle]

Originally posted by: Myrandex
I've had good service with them. Of course I have to pay to ship to them, but I don't know any service that doesn't. They have a 2 year full warranty and the third year I think *might* have some exceptions. I have warrantied a 780G board, received a good one back, which I just killed last week putting in too high of a Phenom into it, so I am RMA'ing it again (months later).

Jason

Amazon, Newegg, B&H, Canon, HP, Dell, Adorama, and a host of others will pay all shipping charges if they send you a defective item.

 

[Quiksilver]

Originally posted by: Flipped Gazelle

Originally posted by: Myrandex
I've had good service with them. Of course I have to pay to ship to them, but I don't know any service that doesn't. They have a 2 year full warranty and the third year I think *might* have some exceptions. I have warrantied a 780G board, received a good one back, which I just killed last week putting in too high of a Phenom into it, so I am RMA'ing it again (months later).

Jason

Amazon, Newegg, B&H, Canon, HP, Dell, Adorama, and a host of others will pay all shipping charges if they send you a defective item.

Newegg; not all the time, if you contact the customer service rep they will. However if you just go through with the RMA form you end up paying for shipping by using your own method to ship or their UPS label maker.

Of course I've got Newegg to waive restocking fees though.

 

[CoinOperatedBoy]

I had no trouble getting an RMA from Gigabyte and I did have to pay for shipping. After several weeks of no contact, they shipped my mobo back to me with no explanation communicated either in the shipping notes or via email. I had to contact their customer support and RMA departments to find out what they did, and that alone took another week. It turns out my mobo was not defective and they just flashed the BIOS to the latest version, so to be fair I did waste their time and my own money. Overall it was still a rather poor experience from a customer support perspective, but I've had worse and in the end I did have a working product.

 

[LOUISSSSS]

Originally posted by: Pelu
a bunch of companies are cutting expenses in the customer services departments... that means one thing... crap customer support all around in a lot of companies...

link?

 

[de8212]

Just about to go through the same thing. Louissss, how did you end up? I'm also going to be RMA'ing a motherboard. I noticed they said you had to have the CPU socket cover in place. I probably pitched mine out so I'll have to try and find one.

 

[Garfield3d]

The only time that I resorted to Gigabyte's warranty service, it was an unsatisfactory end. I paid for shipping and three weeks after shipping the board off to them, they sent the same exact board back (checked the serial number to find out it was the same). From what I could tell, all they did was flash the BIOS. The board continued to exhibit its original problems with cold booting, and in about half a year (conveniently now out of warranty), the board died altogether.

So, that sucked.

 

[styrafoam]

The only time that I resorted to Gigabyte's warranty service, it was an unsatisfactory end. I paid for shipping and three weeks after shipping the board off to them, they sent the same exact board back (checked the serial number to find out it was the same). From what I could tell, all they did was flash the BIOS. The board continued to exhibit its original problems with cold booting, and in about half a year (conveniently now out of warranty), the board died altogether.

So, that sucked.

I had this exact same experience. RMA'd a ga-965p-s3 that had been having components(ethernet, usb, and finally the sata controller) fail for several week up until it finally would not boot. Got the same motherboard back with no hint as to what repairs were performed on the invoice or in any emails. It seemed to be pretty an accepted fact that all they did on a board's first rma was to flash the bios judging from feedback around the net. Within the almost 2 month turn around time i had bought a new motherboard, and lacking the confidence in actually having any work done on the old one i never bothered to test it. It was only a couple weeks away from being out of warranty so i just figured i would call it a loss.

 

[slag]

I had 3 Gigabyte 780g matx boards. 2 of them died within days, using an AMD X2. Gigabyte service was horrible - they replaced my 2 defective boards with 2 boards that were defective in other areas, and then wanted me to pay to ship them back again.

I will never again use Gigabyte, nor would recommend them.

The 2 times I've had to contact Biostar have been much more successful - one instance was even pleasant.

Don't remember anything specifically good or bad about any other mobo mfgr.

AFAIK, Gigabyte warrants mobos for 3 years.

I have 4 gigabyte boards in my house right now. 3 with AMD processors, 1 with a Sandy Bridge. All work great, NO issues at all.

I would not hesitate to purchase another gigabyte board and all future board purchases I will look to gigabyte first as they are rock solid and great overclockers.

 

[ivanlbc562]

Not trying totake over the thread, but since we're talking about Gigabyte, how are their graphics cards? The GTX 560 Ti SOC looks interesting...

 

[jkyle]

Bought 1 Gigabyte mobo years ago. Went bad. Took em months to fix. Got back and died again in weeks. Horrible communication with them all around painful event. Have zero faith in that company to do right by its customers.

 

[aigomorla]

When RMAing a BOARD.

1. Always take a picture of your CPU Socket.
And then print a image of it, and include it with the board.
(Most of the time board companies DENY a RMA its always saying bent pins.)

This way if the tech see's the picture, the cpu cover, and then he bends the pins, instead of saying u bent them, or they got bent in transit, the company will RMA it if it still holds warrenty.

2. ALWAYS return a board with a cpu socket cover.
If you dont have one, dont bother sending the board in. I promise you the response from them will be bent CPU pins.


My personal experience with Giggy.
It works or it doesnt.
If you get a rock solid good setup out of the box, then keep it. Its going to bring you smiles though its lifetime.
If you have problems with it out of the box, return it ASAP.
A problem proned giggy, will never fix itself... trust me.. i learned the hard way.

So basically in short, if you use one and it works great, then it will work great.
If you have problems with it out of the box, your going to only have more and more problems pile up on you.

 

[de8212]

good ideas, aig. I haven't heard back from gigabyte with the RMA # and from all the horror stories I have read I don't even know if it's worth it.

 

[flexcore]

My personal experience with Giggy.
It works or it doesnt.
If you get a rock solid good setup out of the box, then keep it. Its going to bring you smiles though its lifetime.
If you have problems with it out of the box, return it ASAP.
A problem proned giggy, will never fix itself... trust me.. i learned the hard way.

So basically in short, if you use one and it works great, then it will work great.
If you have problems with it out of the box, your going to only have more and more problems pile up on you.

This seems to be the case with most boards. Only manufacturer that concerns me is ASUS, too many DOA boards.

 

[boom314]

i just started an RMA with them for my MA78GM-S2H board and i hope they respond back quickly. i want to get my desktop back up and running with as little down time as possible