Also, my PC Club (the Bellevue, WA store) is a pretty good place to do business. They never call me about an item I've ordered online being in until they have the item set aside with my name on it. They were also good about returning that horrible MSI wireless adapter I bought to try out. Of course they are located over on "Tech Row" on 20th Street in Bellevue and have Harddrives NW, Computer Stop, PC Mobo, and Compusave all on the same block, so they have to give some pretty good service to keep customers in that kind of competitive environment. I've bought a lot of stuff from them, and they've always been good to me. The manager there even came down a bit on the A7N8X Deluxe I bought from them because Newegg was quite a bit cheaper than them (not a total price match, but it was a fair price considering it let me pick up the item that night and get my PC up and running instead of having to wait a few days for Newegg to deliver). If I've learned one thing working in retail, it is that the store manager makes a big difference in the quality of service you get. A bad manager at one store can do a lot to hurt a good chain, just as a good manager can redeem a bad chain in you town. That's why so many deals here are YMMV. So much depends on the individual store location's management it is hard to make blanket statements about a chain (good or bad) just based on what your location is like.