- Nov 8, 2005
- 8
- 0
- 0
Hi you guys,
I just wanted to share an experience I had with Monarch. It started rather badly, but ended up better than expected.
I called and asked if they had any Opty 170's in stock. They assured me "yes." Later that day I ordered one, along with some other things. Then I got an email stating they had shipped the other things, but not the 170. I then emailed them and asked them to cancel my order--i needed the chip and thats why i had called to check stock.
I got a call from one of their managers, around 7pm my time (CA), after 10pm their time. Manager apologised and explained there had been a glitch in their system, they DID have the 170s in stock, and they would speed bump me to overnight shipping if I would agree to reinstate my order. he then proceeded to offer me better shipping on my next purchase. We talked for 30+ minutes, very personable guy.
He said if I would post my good experience, he would even give me a better deal on a vid card I am needing (this is the full disclosure part), so here i am. Although I can't say I like the website nearly as well as the eggster, I will say monarch seems to have a lot of heart and they seem to genuinely care about customers. I can't say how the whole experience will be, because I have yet to receive everything--and I know ppl have had trouble with rmas and yada yada, but fwiw, a manager personally called me and made things right.
Mike
I just wanted to share an experience I had with Monarch. It started rather badly, but ended up better than expected.
I called and asked if they had any Opty 170's in stock. They assured me "yes." Later that day I ordered one, along with some other things. Then I got an email stating they had shipped the other things, but not the 170. I then emailed them and asked them to cancel my order--i needed the chip and thats why i had called to check stock.
I got a call from one of their managers, around 7pm my time (CA), after 10pm their time. Manager apologised and explained there had been a glitch in their system, they DID have the 170s in stock, and they would speed bump me to overnight shipping if I would agree to reinstate my order. he then proceeded to offer me better shipping on my next purchase. We talked for 30+ minutes, very personable guy.
He said if I would post my good experience, he would even give me a better deal on a vid card I am needing (this is the full disclosure part), so here i am. Although I can't say I like the website nearly as well as the eggster, I will say monarch seems to have a lot of heart and they seem to genuinely care about customers. I can't say how the whole experience will be, because I have yet to receive everything--and I know ppl have had trouble with rmas and yada yada, but fwiw, a manager personally called me and made things right.
Mike