Originally posted by: jaynonymous
Originally posted by: Kalmah
Originally posted by: TreyRandom
Originally posted by: Kalmah
Oye, I use to work for those bastards..
During liquidiation, gift cards are good, cc credit cards don't work.
Don't expect the employees to be helpful. I didn't help a single damn person during our liquidation. My standard response was "write down the model number, go home and look it up" I was getting cussed at every 2 minutes for over a month. It was great seeing all these good for nothing assholes actually have to figure something out for themselves for once.
"Can you help me with the printers?"
-"no"
"But I don't know which ones scan"
-"The ones that have scanner thingies on the top scan"
"You are worthless"
-"All the information is printed on the box of the printer, you just have to learn to read"
"I want to talk to your manager!!"
-"My manager is a liquidator, and they are not present at the store. If you would like to leave and go buy your printer somewhere else I would much appreciate it though"
(storms off)
So... you were basically about as helpful as Circuit City employees have been the past couple years, right?
With "helpful" employees like you, it's no wonder Circuit City is going out of business.
I'm not going to defend cc, they can suck it for all I care. But can say that I busted my ass for several years .
It's funny how customers expect every employee to know everything about everything but yet the customer is unable to educate themselves of the one single product they are looking for. If you want help with networking I'll tell you as much as I know, but If I had network+ certifications and a+certifications and finished a computer science degree do you think I would be working at circuit city?
That company is doomed based on decisions from the top. Over the course of a few years they kept lowering the starting pay for new employees. It got to the point where the only people they could hire at their new starting pay is highschool kids. I really wouldn't expect to get good service in any of the stores. It just so happens that some stores here and there still had veteran employees still around which are the only worthwile ones to talk to. Evetually they will all be gone and there will be no reason to walk into any cc if you are one of those people who are incapable of educating yourself.
Apparently hiring people like you was part of their mistake. I'm not sure if you're aware of this, but one of the jobs, if not the primary job, of a salesperson, is to EDUCATE CUSTOMERS, regardless of what you're getting paid. That's why retail stores hire salespeople. If everyone knew everything about the products retail stores sale, there wouldn't be a need for sales associates. The fact that they cut the experienced staff and hired people like you indicate that the managers of CC had the same opinion of customers that you have. Look where it got them.
(On a side note, do you expect to actually ever get a "real" job with that kind of attitude? In almost any job you'll get, customer service will be part of it. I suggest you learn to deal with it or find a career where you don't have to deal with people.)