Welcome to the club. I have two of these drives, one purchased in Sept. and one last week. Both were from Frys B&M. Both make a very loud grinding sound when being accessed. I tired to return the second one to Frys and guess what? The p/n and model number on the outside of the box on the sticker with the bar code does NOT match the sticker on the hard drive itself. The serial number is the same. According to the Seagate website the model listed on the outside of the box refers to the 7200.9 while the actual drive is labeled as a 7200.10 . And Frys, being the as*holes that they are, claimed that I was running a scam trying to return a different drive that whan the box and receipt stated. Nevermind that the serial number was identical. I called Seagate, ended up in India, and, after giving the person the various number/letters, was told that the drive was legit and that "sometimes Seagate uses different labels on their boxes". They offered to RMA the drive, at my cost for shipping, and send me a new one but they would not issue a refund. That was something Frys would have to do. I am going to return to Frys one more time and start screaming and demanding that they open some more of the boxes that they have in a large pile. I just want my money back. I don't expect any success with their reputation for screwing over people with misslabled products or outright seconds. I'll probably have to deal with the credit card company on this one.