JohnnyPC said:
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Mindless Lawsuits, lawyers, testimony, litigation, class action....do you guys realize that you're doing all this whining about a LAPTOP! For god sakes it was an F'in mistake fellas. If the roles were reversed and you were in the management drivers seat at Buy.com, being the bottom feeder that you're looking like would you really just say "aw what the heck, we made a mistake but let's just take a huge beating on this anyway" - I didn't think so.
Let's all just get a grip, grow up and take a little responsibility for something that just simply didn't work out... >>
Normally I'd agree but this is BS. They had to have
intentionally shipped the desktops: the part numbers aren't the same, there is no way they are nearly the same size, and it most certainly doesn't fit the description. I honestly think buy.com was trying to pull a fast one. A big part of e-commerce today is market capitalization and being able to say "we have XX million customers" so buy us up.
If the roles were reversed and I was a manager, people below me would be losing their jobs, plain and simple. There is
no reason to oversell, misprice, and/or ship the wrong item in today's "e-commerce" world. How hard is it to 1)proofread your data entry changes (or write software that notifies you of a change in price greater than + -25%) and 2)write computer software that knows how to subtract 1 from another number and close a deal when qty. availible = 0? Pfft...the little store I ran from 1998-2000 did all of that without problem using basic MS Access queries. Please tell me this: how does a pricing error go up in price in the middle of the day/deal? Obviously the penalty that buy.com paid over the monitor fiasco wasn't enough to make correct pricing a serious priority.
Bestbuy is going to learn this same lesson as many state Att. Generals are sniffing out the facts of the GF4 case. They are lying so many different ways (bestbuy is a separate company from bestbuy.com, et al...) that I'll never shop there again.
See here for details.
The best is this quote from an Att. General's office:
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The attorneys in our office feel that Best Buy should be held responsible for the orders that were placed before the pricing error was discovered. Someone can't buy a gallon of milk in a grocery store, walk out, and then be forced to pay 3 times the amount they already have. Most other major retail stores, such as Sears, have honored mistakes like this in the past even though they did everything necessary to fix the error in time. >>
The reality is that there is no reason for established companies to be making these types of mistakes. Saying to one person "yeah, we got a great deal on a shipment" is very different from saying "oops, someone was using an abacus to figure out our markup."