GTX 460 and new Power Supply Upgrade not going so well

[Maxspeed996]

Helping a friend out here....his 8400gs just completely crapped out on him. (should have died a long time ago) He purchased a new EVGA GTX 460 v.2.0 and 575 watt Power supply to run it. After installing both parts , found out that the drivers wouldn't install. So I told him I'd look into it.
My determination is that his Motherboard. Is using an OLD chipset that won't support anything newer than 8800.
http://www.newegg.com/Product/Produc...82E16813157115
Can anyone point me in the direction of a motherboard that would be able to utilize this card? He doesn't have much budget left to start looking at am 1155 board so options are REALLY limited. Any help would be appreciated.

 

[Jaydip]

have u tried updating the bios?

 

[OILFIELDTRASH]

I have never heard of a motherboard refusing to work with a video card because its newer.

I'd try resetting the bios and reseating the video card. Maybe blow some compressed air into the pcie slot, get a clean q tip put some rubbing alcohol on it and wipe the pcie connector on the video card down but make sure its 100% dry before putting back into motherboard.

Look in device manager and see what it says it recognizes your 460 as. You can update it from device manager by right clicking it and updating.

Next I'd try a bios update.

 

[jacktesterson]

Were the old drivers uninstalled completely first?

 

[BD231]

What OS is he using?

 

[Railgun]

I decided to research this a bit and actually found a site with the same issue. Seems it's hit or miss with this board. Don't think it's chipset related as opposed to bios related. The end result was they ended up with a new mobo.

 

[Heavenrider]

I am completely new here, but i saw the title GTX 460 and it interested me, cause i own a GTX 460 and its working perfectly(although its bottle necking my card a bit) with the crappiest ancient motherboard that i am still using,
an Intel DG31PR , i upgraded my card from a old 9600GT KO edition. and i used to use an old 500 watt unnamed PSU(upgraded to a Corsair GS600 last week).



My point being, i dint have to do anything when i upgraded, i did update the mobo bios though(it dint make any difference though).

Your friends card should work fine with almost most motherboards , only negative thing is if its old(mobo) , it ll hamper performance(especially at higher resolutions)

Suggestions :1 : try a bios update,
2: try one of your cards with your friends mobo(to see if its mobo issue or a card issue)
3: try an old/new & reliable driver of GTX 460 some driver versions are known to have issues(i faced some myself with faulty drivers)
4: the GTX 460 has two separate power supplies , make sure those are connected properly with the cables provided in the box(Basic but important aspect, just saying, i knw you d have checked that)

 

[Maxspeed996]

Thanks for the info Heavenrider....yeah, I checked for the bios update....no luck. Power cables are good....(brand new PS)

Railgun - I'm just looking at the VIA chipset homepage and compatible devices listed is where I got the info on what it supports....I realize of course that a driver is pretty much the same from rev to rev just with updates to keep functionality....I've just never ran into this before....

OldFieldTrash - The device manager is recognizing it as "Nvidia GeForce GTX 460 v2" but lists it as disabled because of a problem. The problem description is that the driver was not installed. I of course started by installing the driver that came with the card. And it didn't take....and then tried the latest 301.42 driver from Nvidia. No luck there either.

He is running windows Vista 32bit.

I'm trying to see if I can find anything on a bios update for this mobo......

 

[Leyawiin]

http://www.asrock.com/mb/overview.asp?Model=4CoreDual-SATA2 R2.0
http://www.asrock.com/mb/download.asp?Model=4CoreDual-SATA2 R2.0&o=BIOS

There are more current BIOS updates than it came with. Most say "Patch ATI PCIE Card", but it may help with your friend's situation too.

 

[Maxspeed996]

Thanks leyawin I found the 2.20 bios update. But the board shipped with that bios. I went ahead and ran the installer before work and the PC was able to shut down normally for the first time since we did the card swap. I'm hoping that after work I'll be able to get the driver to install. Maybe there was something wrong with the bios in the first place. Will update.

 

[FalseChristian]

As long as your mobo has PCIe slots then any PCIe GPU will work.

 

[Maxspeed996]

Got home and reinstalled the latest driver and upon completing the install did the restart....and the system just stays at the "Shutting Down" screen endlessly spinning the circle....but not shutting down. Don't know what else to do here. Any suggestions would be greatly appreciated.

 

[Maxspeed996]

this is officially turning into the biggest pile i've had the stupidity to get myself involved in.
Started from scratch. Uninstalled driver via control panel, and removed the graphics card from the device manager and restarted into safe mode.
Ran driver sweeper and removed all Nvidia drivers (found a few AMD display drivers and removed those as well) restarted normally.
Ran installation of the latest Nvidia driver 301.42 and restarted. Nothing. Driver did not install and system still has the card disabled because the driver was not installed.
I'm ready to throw in the towel on this. Can anyone even recomend a replacement board for cheap?

 

[Leyawiin]

I had Nvidia drivers fail to install just a few weeks ago. I bought an HD 7850, installed it and then decided not to keep it. I popped my GTX 460 back in after cleaning out the AMD drivers and 301.42 failed to install. I tried it several times and it kept failing. I then cleaned out all drivers (Nvidia and AMD) with Drivercleaner.net and used the previous series Geforce drivers (296.10). Those worked. After that I upgraded to 301.42 and they installed fine. I know you said you used the ones on the install disk that came with the card, but you may want to try one more set of them to see if it works.

 

[Rackmountsales]

Hopefully it’s all gonna work cool and so far everything seems to be fine with new software’s.

 

[Ketchup]

A good idea is to try an older driver, or use the driver installed by windows update.

 

[Smoblikat]

I have never heard of a motherboard refusing to work with a video card because its newer.

I'd try resetting the bios and reseating the video card. Maybe blow some compressed air into the pcie slot, get a clean q tip put some rubbing alcohol on it and wipe the pcie connector on the video card down but make sure its 100% dry before putting back into motherboard.

Look in device manager and see what it says it recognizes your 460 as. You can update it from device manager by right clicking it and updating.

Next I'd try a bios update.

Some of the old dual GPU 79XX series only worked on newer mobos. though that shouldnt be a problem here with a single GPU, unless hes overdrawing the PCIe lane.

 

[BD231]

Windows 7 should fix your issues, vista doesn't play nice with some hardware.

 

[daveybrat]

Oh it's that ASROCK board with the AGP and PCI-e slot. Give up man, you'll never get that card working with that board. I had the same issue back with another customer who had that board and tried a GTX 460 with it, it will not work.

That board does not use a normal PCI-e slot, it's some weird version of PCI-e that only works with certain cards on ASROCK's approved list.

We switched him over at the time from this board to a new P35 board and the 460 worked fine.

And just like you, his older 8800GTS worked fine in the board, but not the new GTX 460 he had bought.

 

[Railgun]

Well, technically it is a normal slot, but it's electrically only an x4. While it should work, as suggested....nope.

That said...again...get a new mobo.

 

[Maxspeed996]

Thanks for the last bit of advice guys....
Ketchup - I rolled back the driver 10 (yes 10) updates back. and went through them one at a time. And after running them each time and the computer needing to reboot. Nothing installed.
I let him know this morning that it's beating a dead horse. It's time to upgrade. Thanks for the space ANANDTECH.

 

[Denithor]

I'll chip in my $0.02.

I got that exact same board for a customer quite a few years back when he wanted to upgrade his CAD system as cheaply as possible to the 'new' C2D architecture. Got the board and an e6600, reused his DDR1 RAM and AGP Quadro card. He was loving it, until he decided he wanted more GPU power. Purchased a newer PCIe Quadro without asking me about it and then couldn't figure out why it wouldn't work.

He ended up replacing mobo/ram at that point and from then on asked me before buying anything.

Anyway, yeah, as indicated your friend is going to need a new motherboard. And probably RAM as well, unless he's already running DDR2 on the board.

Which processor does he have? Pretty much just get on newegg and filter for S775 boards and pick up the cheapest that supports his memory (unless he's running DDR1, then you're going to have to replace that too).

 

[Maxspeed996]

Thanks for the input Denithor. He did the same thing and purchased the 8400 last year and never mentioned it until is started artifacting. That's what's led to this whole process.
I'm looking at a newer 1155 board for him. Asus has a few with decent options at a good price point. He's currently running and older C2D 2.2ghz dually. If I'm going to continue to be tech support, I want him away from the 775 socket chip...I am looking at the i3 2100 and a Corsair 4 gig ram kit....I think total of these additional parts I'm looking around $275 plus a good copy of 7 64bit to throw on it...and he'll have a decent pc that will at least last him a few more years and give him some options for upgrading over that time....
I was trying to show him some of his options for processors and he thinks he needs an i7 quad right now and trying to tell him it's way overkill for anything he's currently doing. Websurfing and Mild gaming. (Diablo 3) So will see how this next phase goes for him.

 

[arkcom]

Especially skip 775 if he is currently running standard ddr. DDR2 is not worth investing in any more.

 

[Ketchup]

Maybe a dumb question, but did you change the 'primary graphics adapter' setting in the bios?