GTX 580 : Unable to Watch Video

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solofly

Banned
May 25, 2003
1,421
0
0
If you derail this thread...

Neither of you are helping here. I didn't expect to have so many problems switching to Nvidia, but it's obvious this issue is not widespread enough for there to be a well-documented fix, and finger pointing is hardly constructive in any case.

If you have a troubleshooting related suggestion, fix, personal experience, link, anything like that, by all means...

Keep your AMD trolls out of NV threads and there won't be any remarks...


That sounds like a threat to me

Again, I repeat, if you can't help the OP with suggestions, stay out of the thread

Your post has zero to do with the topic and it's a threadcrap.

esquared
Anandtech Forum Director
 
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RavenSEAL

Diamond Member
Jan 4, 2010
8,670
3
0
You folks wanna know what the issue with this AMD vs nVidia thing is? That people always assume that there are going to be problems with their AMD/ATi card once they get it because of some lame assumptions created by people. With, nVidia, when something goes wrong, oh boy, hell is gonna break lose, AMD is taking over, ahi caramba!

When i went from my HD4870 to my GTS450 and now to my HD 6850, it was as easy as uninstall drivers, shut off, take out card, put in new card, boot up, install drivers, play games. End of story.

People on the internet tend to drive things out of proportion, it's lame, it's annoying. Both manufacturers have issues, no company is perfect.

If something doesn't work, troubleshoot it, still can't fix it, go grab a card of the opposing manufacturer, if it works, awesome, if it doesn't, you got bigger issues, end of story.

Sorry for jumping in like this OP, hope you can fix the issue with your card. I thought it was hardware acceleration when i read the title, but apparently, it goes beyond that. The GTX580 is a recent card, im sure nVidia is working on a fix as we speak, if you feel patience is not your virtue, grab the AMD counterpart of the GTX580 (6970 or 6950 Xfire) and see if that does it.

Best of luck!
 

Matrices

Golden Member
Aug 9, 2003
1,377
0
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The obvious thing to do here is find another machine to drop the 580 in. Hell, ask the store to drop it in one of their machines.

If it's running fine there, your PSU is running out of spec, or your power source is fucked and killing your hardware by feeding dirty power.


Profanity is only allowed in our social forums

i.e. OT, P&N

It's not allowed in out tech forums.


It's only a warning but please keep it cleaner


esquared
Anandtech Forum Director
 
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Mistwalker

Senior member
Feb 9, 2007
343
0
71
You have a quality psu, do you have the computer plugged in to a ups, or old power strip , extension cord.
This is not normal behavior.
It's plugged directly into the wall.

The obvious thing to do here is find another machine to drop the 580 in. Hell, ask the store to drop it in one of their machines.
The store did that and said the card seemed to run fine except for a quick flash of a single green screen during driver installation that gave them pause enough to offer a replacement card.

That's what bothers me about this most, really: the fact that both cards worked perfectly fine for a length of time before the driver crashes, with no warning. Card is perfectly fine, then without driver, windows, hardware, any kind of software update or change, the same video file it played in the morning crashes the machine at night. And then won't stop crashing it...

If it's running fine there, your PSU is running out of spec, or your power source is fucked and killing your hardware by feeding dirty power.
That possibility does scare me, Japan's power even from the wall isn't the cleanest. Still, the last PC ran fine for years on a Corsair HX650.
 

Mistwalker

Senior member
Feb 9, 2007
343
0
71
It's common knowledge that Nvidia has a tendency to ship substandard hardware.
Again: not really helpful with regards to this thread.
Don't want to see any more AMD vs Nvidia comments here please, like I said: this seems to be a longstanding Nvidia problem but it also doesn't seem to affect that many people. Unless there are recalls of recent GTX or 580 hardware, no need for mudslinging.
 

Will Robinson

Golden Member
Dec 19, 2009
1,408
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another case of high end NV card failing huh?
I love it how you're waving your AMD jock around while thowing the OP a bone with your reset CPU comment. Anything for an opportunity to be an AMD whore huh?

aaw...not enough green love getting "thown" around?
Better keep your gutter mouth shut if you want to remain here.
 

Mistwalker

Senior member
Feb 9, 2007
343
0
71
aaw...not enough green love getting "thown" around?
Better keep your gutter mouth shut if you want to remain here.
Both of you are unbelievable. Take deep breaths, please.

I ended up getting a pair of 6950s as a replacement. They're running fine now, if things explode shortly then we know it's the PSU (or Windows).

Thank you kindly to everyone who contributed suggestions, advice, and/or potential fixes.
 

taltamir

Lifer
Mar 21, 2004
13,576
6
76
So, I pulled the trigger on a new 580 about three weeks ago. Folded on it for a couple weeks, played some games, watched videos of various types--all was fine.

Then today my Nvidia display driver crashed and recovered watching a flash video in Firefox. From there, my system is suddenly unable to play back any kind of video without screen corruption and massive green screens that result in the display driver crashing and recovering. Flash, .mpg, .mp4, .mkv, regardless of the media player including VLC.

your driver did not crash and recover, your video card (hardware) crashed and was rebooted by windows. Windows vista and win7 will power cycle the video card by itself and terminate the driver and reload it when it fails somehow, this could be either a driver bug, or a hardware failure. From your description I am 99% sure your video card just broken. It happens, sometimes when you buy a brand new video card something is wrong with it and it will fail soon after you start using it.

luckily there is warranty, get an RMA asap.
 
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Kuzi

Senior member
Sep 16, 2007
572
0
0
your driver did not crash and recover, your video card (hardware) crashed and was rebooted by windows. Windows vista and win7 will power cycle the video card by itself and terminate the driver and reload it when it fails somehow, this could be either a driver bug, or a hardware failure. From your description I am 99% sure your video card just broken. It happens, sometimes when you buy a brand new video card something is wrong with it and it will fail soon after you start using it.

luckily there is warranty, get an RMA asap.

He mentioned that the same thing happened with the second card he got. Maybe it's a power/current issue with the PSU damaging the cards?

I had a similar issue in the past and formating and reinstalling everything solved it. Although in your case it might be just bad luck with the cards you got.
 

taltamir

Lifer
Mar 21, 2004
13,576
6
76
thanks for the info Kuzi.

OP: when the store gave you a new card, and you placed the new card in... did it work fine for a while before failing too?

if it was not working the moment you put it in, then your windows install got corrupted, reinstall windows.
if it worked for a little while after plugging in the second card, then stopped working as well, then it is a hardware issue, and something is causing both of those to fail in the same way.
 

Mistwalker

Senior member
Feb 9, 2007
343
0
71
OP: when the store gave you a new card, and you placed the new card in... did it work fine for a while before failing too?

if it worked for a little while after plugging in the second card, then stopped working as well, then it is a hardware issue, and something is causing both of those to fail in the same way.
That's exactly what happened, the first card was fine for a month before suddenly dying, the second card worked for a week before developing the same problem. I discounted software or Windows as the likely cause since the cards were fine for a while after installation. When they stopped working there had been no change whatsoever to software or settings, it was very abrupt (and not fixable once manifested).

I suppose newly released high end hardware might have a higher failure rate, but the fact that it happened with two different cards made me suspect a power problem as Kuzi mentioned.

Which is more likely, two GTX 580s bought right at launch both developing hardware problems, or a brand new Corsair 850AX being defective out of the box? Now with ATI cards installed, if anything happens now I'll know immediately the power supply is to blame. Wish there was a way to test it without expensive equipment...
 

fliguy84

Senior member
Jan 31, 2005
916
0
71
The same problem happened to a couple of months ago with my 8800GTS 640MB. I tried everything but the only thing that solved the problem was replacing the card itself. Somehow running flash video (Youtube) killed it. D:
 

taltamir

Lifer
Mar 21, 2004
13,576
6
76
That's exactly what happened, the first card was fine for a month before suddenly dying, the second card worked for a week before developing the same problem. I discounted software or Windows as the likely cause since the cards were fine for a while after installation. When they stopped working there had been no change whatsoever to software or settings, it was very abrupt (and not fixable once manifested).
The first one working for a month and then failing doesn't disprove software, the software issue could have only manifested one month in, specifically, as an OS file corruption. But the fact that when replaced the other card worked (for a bit) proves that it indeed cannot be your OS.

I suppose newly released high end hardware might have a higher failure rate, but the fact that it happened with two different cards made me suspect a power problem as Kuzi mentioned.
it is certainly plausible.

Which is more likely, two GTX 580s bought right at launch both developing hardware problems, or a brand new Corsair 850AX being defective out of the box? Now with ATI cards installed, if anything happens now I'll know immediately the power supply is to blame. Wish there was a way to test it without expensive equipment...
good luck with that, hopefully your hardware woes are over.
 

blanketyblank

Golden Member
Jan 23, 2007
1,149
0
0
Why are you plugging directly into the wall with that kind of expensive hardware? You should at least get a cheap UPS or something.
 

Avalon

Diamond Member
Jul 16, 2001
7,567
152
106
OP,
do yourself a favor and repair Windows. Seriously, it takes about 1 hr to repair Windows. And how long has it taken you to try all the things you have tried in here? You do know that Windows corruption is a frequent fact of the Microsoft world right? In fact, forget Windows corruption, just conflicting apps (codecs?) is a fact of life in the Windows world.

It seems to me Windows is your issue or at least a strong candidate to be the issue.

When things run fine in Safe Mode and not fine in regular mode, then it's Windows related (or apps in Windows related). When Aero breaks in Windows and "classic" works, then it points to Windows. Sometimes it may be just easier to repair Windows (or better yet reinstall it) as one of your first diagnostic steps.

I don't know why or some of the people in here keep giving you advice and going on and on about switching to AMD as the solution. But it's clear to me that those who are trying to help you are also trying to convince you of switching hardware, a rather disingenuous attempt at helping a person. I really hate those type of "salesman" helpers in life.

(And for the record, I own an AMD card.)

I understand you are just trying to help, but why so quick to point at Windows? Windows 7 is a very solid OS, and corruption is NOT a frequent part of it. Most corruption is caused by hardware failure, which can happen in any machine.

That the card sometimes works fine in safe mode means that the generic driver being used is not enough to tax/coax the card into corrupting the desktop. When he swapped out a different card, which worked, that's the indication of hardware failure. Glad to see he's got a working replacement. Unfortunate that it took a few tries.
 

Mistwalker

Senior member
Feb 9, 2007
343
0
71
Did you find a solution to this ? I was looking at a 570 recently, but it would be doing some playback. There are some more threads about this around here too.

http://forums.anandtech.com/showthread.php?t=2130569

Nvidia hasn't released any drivers in over two months now. What gives.
Looking at all the other users who've had this problem with various Nvidia cards over the past several years, the only semi-consistent workaround was "try different driver revisions." Some went back as many as five driver releases until things seemed to work for them, and often it was only a temporary fix...with the 580, there are only two official drivers, and neither solves it.

So I went back to AMD as my "solution", cards are a tad noisier but they work.
 
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