I was very concerned about our inability to satisfy the documentation requirements on the rebate form, so I spoke with Frank Zhou [(800) 698-5798 x216], the rebate program manager at KHypermedia, the manufacturer of the Value Disc CDR's. He was adamant about the rebate *NOT* being honored without the exact documentation specified on the rebate form. OfficeMax does not and cannot provide the required documentation anywhere but in their retail stores. It appears this offer was intended to be B&M only and was mistakenly offered online. The product and rebate offer disappered from OfficeMax's web site this morning. It's now back, so???
After two days of talking to OM representatives, I received a call this morning from Andrea [(216) 921-6900 x16086] at the OfficeMax Corporate HQ in Cleveland confirming the problem. Her instructions to me were to submit the completed rebate form, original UPC code, and packing slip to the following address where it will handled as necessary to ensure the rebate is not rejected:
OfficeMax
ATTN: Mike Matsey
P.O. Box 228070
Cleveland, OH 44122
It's my understanding that the rebate submission will ultimately end up being forwarded to and processed by The Express Group in Walled Lake, MI [(800) 527-3342].
After two days of talking to OM representatives, I received a call this morning from Andrea [(216) 921-6900 x16086] at the OfficeMax Corporate HQ in Cleveland confirming the problem. Her instructions to me were to submit the completed rebate form, original UPC code, and packing slip to the following address where it will handled as necessary to ensure the rebate is not rejected:
OfficeMax
ATTN: Mike Matsey
P.O. Box 228070
Cleveland, OH 44122
It's my understanding that the rebate submission will ultimately end up being forwarded to and processed by The Express Group in Walled Lake, MI [(800) 527-3342].