Had a neighbor ask for help...

BoomerD

No Lifer
Feb 26, 2006
65,482
13,830
146
She has an ancient HP desktop that she used in her now closed retail business. I have no idea what the specs are...can't get into the PC at all. It worked when she unplugged it, doesn't work now. No power to anything plugged into the USB ports...keyboard, monitor, etc...EXCEPT her wireless mouse recognizes that it's plugged in. Keyboard lights don't work, (tried a new-ish Dell USB keyboard and her old Microsoft PS/2 keyboard with a USB adapter) monitor never recognizes a connection. (ancient monitor with VGA connection)

Any suggestions other than "time to buy a new PC?"

I took it outside and blew 10 lbs of dust out of the thing...the CPU fan and case fan seem to work fine. Can't tell about the PSU...but, like I said, the fans work. All the cables appear to be connected where they should be, no obvious damage or missing components.
 

lakedude

Platinum Member
Mar 14, 2009
2,774
524
126
At a minimum the HD/SSD can be extracted and data retrieved.

Do you have any spare parts laying around? Like a power supply?

How about a meter? You can short some pins and measure voltages on the PS.

Is the monitor good? Can you swap monitors around between systems?

Any beep codes?
 

BoomerD

No Lifer
Feb 26, 2006
65,482
13,830
146
At a minimum the HD/SSD can be extracted and data retrieved.

Do you have any spare parts laying around? Like a power supply?

How about a meter? You can short some pins and measure voltages on the PS.

Is the monitor good? Can you swap monitors around between systems?

Any beep codes?
I DO have a monitor I can try...it's also VGA connector...so that will work. I also have a known good PSU. NO beep codes. IF she replaces the PC, I will deal with her old HDD...extract the info...keep what she wants, destroy the rest. (most likely, will download EVERYTHING onto a new drive...let her decide what to keep.)

I tried putting together components for a build...nearly $1000 for a pretty basic rig.

For some reason, I can't get into pcpartspicker.com. (duh...pc PARTpicker.com.)
 

lakedude

Platinum Member
Mar 14, 2009
2,774
524
126
It sounds like the PS is outputting some voltage but it could still be missing one or more of the DC rails. In ATX12V PSUs 3.3V, 5V, 5Vsb, -12V, and +12V rails are present.

Swapping in a good PS isn't too difficult but you do put your known good PS at risk.

It might be better to check the old one:

 

BoomerD

No Lifer
Feb 26, 2006
65,482
13,830
146
It sounds like the PS is outputting some voltage but it could still be missing one or more of the DC rails. In ATX12V PSUs 3.3V, 5V, 5Vsb, -12V, and +12V rails are present.

Swapping in a good PS isn't too difficult but you do put your known good PS at risk.

It might be better to check the old one:

I think my Seasonic PSU came with a basic PSU checker. My last multimeter died several years ago.
 

mindless1

Diamond Member
Aug 11, 2001
8,577
1,665
126
I'd imagine with it working when last shut down due to being put out of service, that some capacitor(s) in the PSU have shelf rotted. Just to rule it out, I'd also check the voltage of the CMOS battery, once in a blue moon I find systems that won't post without a viable battery but it may be premature to even mention this pending further info about "doesn't work" as mentioned below.

With very little load like unplugged from the system, I'd first just short the PS-on to Gnd with a wire or paperclip to see if it stays running (though this is not a definitive test with some OEM PSU which are designed to eek out a tiny bit more efficiency by not incorporating any rail load resistors in them, depending on being connected to the motherboard for the load), and if possible (may be hard on a typical OEM PSU casing) shine a flashlight in and look for swollen or burst capacitors. A PSU dying from bad capacitors can first run on it's own but once you put enough load on it, then it shuts itself off. If you can't see inside, pop the PSU open and inspect caps and blow the rest of the dust out.

Define "doesn't work". Forget about anything plugged into it, what exactly happens when you try to turn it on? Fans come on and stay on, or just try to spin up for a moment, or ???

If she was going to be content using an old HP, why even consider the $1000 build? It seems strange to me that you'd contrast these two extremes when there is a wide gulf in the middle, full of plenty of fish.

Just get her a lightly used OEM refurb for $150-300 or so, upgrading memory and SSD if needed, which it may not need. You didn't mention much about the situation, just that it used to be used at a business but is she now PC-less (possibly using a laptop?) and wants this (or something) as a primary use system?

Unless someone took the sticker off, it probably has a label stating what model system it is which should narrow down the build inside, how viable the components are for XYZ purpose, and possibly even help identify if, and "IF" you want to build with new components from scratch, whether the case is ATX or proprietary. I've put more new mATX builds into repurposed OEM cases than I can count, if they don't need certain things like full length video cards or enough airflow to handle those. You do have to mind the motherboard standoffs available, sometimes rip one out with pliers, or sometimes throw down an adhesive backed rubber bumper support to keep the board from flexing too much. I take it on a case (and motherboard) by case basis.

You can get a heck of a lot of multimeter these days for dirt cheap, if you don't need high precision or high protection from impact/drop damage. There are so many cheap options today ($20 or less) that I don't even know where to start, to recommend one, possibly watching some youtube videos might help.
 
Last edited:

BoomerD

No Lifer
Feb 26, 2006
65,482
13,830
146
I'd imagine with it working when last shut down due to being put out of service, that some capacitor(s) in the PSU have shelf rotted. Just to rule it out, I'd also check the voltage of the CMOS battery, once in a blue moon I find systems that won't post without a viable battery but it may be premature to even mention this pending further info about "doesn't work" as mentioned below.

With very little load like unplugged from the system, I'd first just short the PS-on to Gnd with a wire or paperclip to see if it stays running (though this is not a definitive test with some OEM PSU which are designed to eek out a tiny bit more efficiency by not incorporating any rail load resistors in them, depending on being connected to the motherboard for the load), and if possible (may be hard on a typical OEM PSU casing) shine a flashlight in and look for swollen or burst capacitors. A PSU dying from bad capacitors can first run on it's own but once you put enough load on it, then it shuts itself off. If you can't see inside, pop the PSU open and inspect caps and blow the rest of the dust out.

Define "doesn't work". Forget about anything plugged into it, what exactly happens when you try to turn it on? Fans come on and stay on, or just try to spin up for a moment, or ???

If she was going to be content using an old HP, why even consider the $1000 build? It seems strange to me that you'd contrast these two extremes when there is a wide gulf in the middle, full of plenty of fish.

Just get her a lightly used OEM refurb for $150-300 or so, upgrading memory and SSD if needed, which it may not need. You didn't mention much about the situation, just that it used to be used at a business but is she now PC-less (possibly using a laptop?) and wants this (or something) as a primary use system?

Unless someone took the sticker off, it probably has a label stating what model system it is which should narrow down the build inside, how viable the components are for XYZ purpose, and possibly even help identify if, and "IF" you want to build with new components from scratch, whether the case is ATX or proprietary. I've put more new mATX builds into repurposed OEM cases than I can count, if they don't need certain things like full length video cards or enough airflow to handle those. You do have to mind the motherboard standoffs available, sometimes rip one out with pliers, or sometimes throw down an adhesive backed rubber bumper support to keep the board from flexing too much. I take it on a case (and motherboard) by case basis.
I do this stuff for free for select neighbors. I'm not willing to spend hours and hours working on an ancient machine. (old enough that it came with Windows 8)

Power on...fans come on and stay on. She is currently using an HP laptop that she says is 3 years old...but in 30 minutes, it never did completely boot into windows. When I was there, I couldn't tell for sure if the HDD even spun up. It MIGHT have...but the tiny (80mm?) case and CPU fans were noisy and had quite a bit of vibration...even after I blew out the Sahara desert. Couldn't feel it spinning nor hear it reading. There probably was an ID-type of sticker on it...I never noticed anything that had any identifying info.

She has another business. (not exactly sure what...antiques or some such) She needs to be able to make posters for the shows she travels to...using MS Publisher IIRC. (presumably for advertising?) She would like to be able to run Photoshop...her old one just didn't have the horsepower.

I'm trying to steer her towards a decent pre-built. Dell or something similar...just not fckn HP...gawd I hate that company. I like the idea of a refurb...but it has to come with at least a 1 year warranty. I DO NOT want to be stuck with being the warranty.
 

mindless1

Diamond Member
Aug 11, 2001
8,577
1,665
126
Okay, I'd steer her towards Dell's website refurbs, whichever seem an appropriate value for her needs, and tell her that Dell provides the support for them. If she gets something that you never have to touch yourself (besides plugging all the cables together if she can't handle that), then you have deniability about being burdened to service it in the future.

If you did do a $1000 build for her, you better expect that she's going to be calling you for everything!
 

BoomerD

No Lifer
Feb 26, 2006
65,482
13,830
146
Okay, I'd steer her towards Dell's website refurbs, whichever seem an appropriate value for her needs, and tell her that Dell provides the support for them. If she gets something that you never have to touch yourself (besides plugging all the cables together if she can't handle that), then you have deniability about being burdened to service it in the future.

If you did do a $1000 build for her, you better expect that she's going to be calling you for everything!
Yeah...I also sent her a link to a refurb at CyberpowerPC...it's a gaming rig...decent specs, but with a 3 year warranty. Only 8Gb or RAM, but that's easy and cheap to fix.
 
Reactions: DAPUNISHER

DAPUNISHER

Super Moderator CPU Forum Mod and Elite Member
Super Moderator
Aug 22, 2001
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That's a solid deal using off the shelf parts.
 

esquared

Forum Director & Omnipotent Overlord
Forum Director
Oct 8, 2000
24,511
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Yeah...I also sent her a link to a refurb at CyberpowerPC...it's a gaming rig...decent specs, but with a 3 year warranty. Only 8Gb or RAM, but that's easy and cheap to fix.

Found these from Microcenter, new not refurb
First two are i5's with Win 11 home and the last is a Ryzen 5600 with Win11 Pro



 

BoomerD

No Lifer
Feb 26, 2006
65,482
13,830
146
Found these from Microcenter, new not refurb
First two are i5's with Win 11 home and the last is a Ryzen 5600 with Win11 Pro



There's some decent deals there. I'll pass it on. Thanks.
 
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