Help in Microsoft Word

[LcarsSystem]

My friend has an HP laptop with Windows Vista and Microsoft Office pre-installed on the computer. I'm assuming it's the latest version. I haven't had a chance to look at it yet, but she says when she opens up a new document, she can type about three or four words before it becomes nonresponsive. Needless to say she is in college and has papers to write.

I asked her if she kept Vista updated, and she tells me she has it on the automatic updater. I suggested a complete uninstallation and reinstallation, which I am doing tomorrow morning. But I am not all that familiar with Vista errors, or apps running through Vista. So my question is this:

1) Do you think a reinstall should fix the problem?

2) Are there any known bugs in Microsoft Word when operating through Vista that would cause this problem?

3) Would the Microsoft Office Service pack 3 update most likely fix this?

4) I heard something about a .Net fix in office?

Anything else I should be aware of?

Your thoughts?

 

[Tarrant64]

Originally posted by: LcarsSystem
My friend has an HP laptop with Windows Vista and Microsoft Office pre-installed on the computer. I'm assuming it's the latest version. I haven't had a chance to look at it yet, but she says when she opens up a new document, she can type about three or four words before it becomes nonresponsive. Needless to say she is in college and has papers to write.

I asked her if she kept Vista updated, and she tells me she has it on the automatic updater. I suggested a complete uninstallation and reinstallation, which I am doing tomorrow morning. But I am not all that familiar with Vista errors, or apps running through Vista. So my question is this:

1) Do you think a reinstall should fix the problem?

I am hoping you mean an uninstall/reinstall of Microsoft Office, and not the entire OS. That would be a bit drastic. This may very well fix the problem. There is also an option though when you go to Control Panel->Program Features(i think that's what its called)->MS Office 2007 uninstall, it will give you the option to "repair/modify" or "check for errors". This should be your first start. Hope that helps.

2) Are there any known bugs in Microsoft Word when operating through Vista that would cause this problem?

Not that I'm aware of. Be sure to check for Microsoft Office updates, not just 'Windows' Updates. In MS Office Click the little Office Orb at the top -> Word Options -> Resources -> get Updates.

3) Would the Microsoft Office Service pack 3 update most likely fix this?

Service Pack 3 is for Office 2003, not 2007.

4) I heard something about a .Net fix in office?

I have not 'heard' this either, however if you have any doubts, a Windows Update will fix this if it's been included as an update.

Anything else I should be aware of?

Please be sure she has at least done a spyware/malware scan. Do you know if she is running any AntiVirus software? Also, what else is she doing when she is trying to use Word? Music? Surfing? Movies? It's sometimes the stupid little things that could cause the problem.

Your thoughts?

Again, hope this gets you going in the right direction. Let us know.

 

[LcarsSystem]

Thanks for the response.

Yes I was refering to a uninstall/reinstall of Office and not the OS.

Thanks for the info on the service pack, and the directions given. Big Help.