So here’s my story and why I won’t be visiting any qdoba restaurant until they own up and make what’s right.
I recently got a rewards card after visiting a qdoba restaurant and wanted to put in my receipt for points since I couldn't do it at the store because the card needed to be registered first.
On the site, it says to put in a code at the bottom of my receipt. This issue is, there is no code at the bottom of any of the receipts I have (we went up 3 times to buy stuff that night).
It turns out you have to tell the cashier you will need to put the receipt in your card later for the points to exist. Well, the cashier knew because we said we didn’t have a card but would register a new one later (we picked up a new card at the register while making our first purchase). What the hell is that anyway? Other reward cards automatically put a code on the bottom if a reward card is not scanned.
Well, needless to say, I didn’t get any credit to my account so I emailed them. What did they do? No response. Yep, 3 emails and still no response. Note: my email was not confrontational.
On top of that, the reward card says that if you register a new card, you’ll get a salsa and chips as credit. Did I get that? Nope. Way to over your customers.
Honorable mention to screw your customers goes to Rite Aid pharmacy.
I went in and got a bunch of stuff for my travels. One item was on sale. The lady at the register said that if I didn’t have a loyalty card or whatever they called it, I could not get the sale price.
What the….????? Most other stores give you the sale price regardless. Well, I walked out without buying a thing. Yep, they lost a sale and not just on the sale item. Way to screw a potential customer.
Because of this, I urge all of you to boycott qdoba and Rite Aid. Post this thread on Facebook and Twitter if you got it (because I don’t have either). I may have to sign up but I don’t have that many followers as some of you.
Here are they facebook\twitter links.
https://twitter.com/QdobaMexGrill
https://www.facebook.com/QdobaMexicanGrill
https://twitter.com/riteaid
https://www.facebook.com/riteaid
EDIT: Well, it looks like Qdoba Lauren came through and applied the points. I'm pretty impressed that that they went out of the way to help out. I'll be having Qdoba for lunch again. Thanks Lauren.
I recently got a rewards card after visiting a qdoba restaurant and wanted to put in my receipt for points since I couldn't do it at the store because the card needed to be registered first.
On the site, it says to put in a code at the bottom of my receipt. This issue is, there is no code at the bottom of any of the receipts I have (we went up 3 times to buy stuff that night).
It turns out you have to tell the cashier you will need to put the receipt in your card later for the points to exist. Well, the cashier knew because we said we didn’t have a card but would register a new one later (we picked up a new card at the register while making our first purchase). What the hell is that anyway? Other reward cards automatically put a code on the bottom if a reward card is not scanned.
Well, needless to say, I didn’t get any credit to my account so I emailed them. What did they do? No response. Yep, 3 emails and still no response. Note: my email was not confrontational.
On top of that, the reward card says that if you register a new card, you’ll get a salsa and chips as credit. Did I get that? Nope. Way to over your customers.
Honorable mention to screw your customers goes to Rite Aid pharmacy.
I went in and got a bunch of stuff for my travels. One item was on sale. The lady at the register said that if I didn’t have a loyalty card or whatever they called it, I could not get the sale price.
What the….????? Most other stores give you the sale price regardless. Well, I walked out without buying a thing. Yep, they lost a sale and not just on the sale item. Way to screw a potential customer.
Because of this, I urge all of you to boycott qdoba and Rite Aid. Post this thread on Facebook and Twitter if you got it (because I don’t have either). I may have to sign up but I don’t have that many followers as some of you.
Here are they facebook\twitter links.
https://twitter.com/QdobaMexGrill
https://www.facebook.com/QdobaMexicanGrill
https://twitter.com/riteaid
https://www.facebook.com/riteaid
EDIT: Well, it looks like Qdoba Lauren came through and applied the points. I'm pretty impressed that that they went out of the way to help out. I'll be having Qdoba for lunch again. Thanks Lauren.
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