Why didn't you just fill out a loyalty card? (Hint: if you don't want them to track you, give a fake name/address.) That would have taken far less time than going to a different store & retrieving all the same items and taking them up to the cashier.
Something I've noticed: grocery stores with reward cards - anything NOT on sale costs a hell of a lot more than it does in most other stores that don't require rewards cards. In other words, it's worth having a rewards card JUST to shop for things that are on sale there, if it's a particularly good sale.
Re: the restaurant. Kudos for them to have a representative willing to reach out to people who appear to be displeased with them. But, your complaint is actually pretty petty, and stems from a cashier making a nearly trivial mistake (trivial to anyone else; a mountain out of a molehill to you.) I hope the rep reads this and realizes that they should only hire MIT, Harvard, and Yale graduates in economics/business/or a related field to fill the positions of cashier. (/sarcasm.)
"It turns out you have to tell the cashier you will need to put the receipt in your card later for the points to exist. "
If this information was provided to you, then it is your fault. Lesson learned.
Couple of things. Qdoba's email CSR takes a long ass time to respond. The other day, my wife went to redeem a free meal from Qdoba and they refused to give it to her stating we didn't have enough points. I logged onto my account while she was on the store and it clearly stated that we had 1 free meal and we were about 100 points away from a 2nd one. Emailed their corporate office and finally got a reply back in about 1.5 weeks. Turns out they have this feature on their card where you can disable the spending of points so you can keep banking more points. By default it's set to on (stupid). The part that really irked me is the people at the Woodbridge store were really condescending towards my wife (I could hear those assholes over the phone saying "You ain't got the points so you're not getting the free meal. I'm not going to call my manager or look up why it's not giving it" Needless to say, I told my wife to just walk away and let them do whatever they want with their food.
For Rite-aid, was there a reason you didn't just get a card?
Wow, I didn't expect qdoba to register and post here. I will give them some credit there. I will post up where this goes. To be continued......
You're trying to recruit a personal army over this crap? Go away.
You're trying to recruit a personal army over this crap? Go away.
Neat that someone from the company stopped by.....also kind of scary.Hi Bill -
My name is Lauren. I actually work at Qdoba's HQ's in Denver, CO and saw your forum post come through Google alert in my e-mail.
...
Chipotle is too fugging good. Half Chicken, Half Steak Burrito with brown rice, black beans, pico, corn salsa, cheese, sour cream and tobasco....
mmmmm.
Going there tomorrow now that I think of it.
Quote: Originally Posted by Viper GTS When I see people complaining in stores/restaurants about trivial shit like this I have to suppress the urge to walk up to them, hand them $20 and say "Now please shut the fuck up and let me eat in peace." I particularly feel this urge when I see someone berating some 20 year old wait-staff, there's just no reason to behave like that OR to get that worked up over life's truly inconsequential events. Viper GTS This.
The customer is always right, unfortunately. Even when they are wrong. This is why I refused to work food service and retail after very short stints with it in College.
im going in 2 hours for lunch!