HELP my friend's Intel Core i5 is DEAD

[john5220]

We got 180% tax on cars in Denmark.

Cars are different. Governments will impose tax on vehicles to persuade the general public to use public transport, reduce pollution, traffic etc.

Cars are a different cup of tea when it comes to almost every country.

Some European Countries seem to have a incredibly high stance against carbon monoxide and climate change. Their reasons for imposing huge motor vehicle tax might not be necessarily because the country is so poor and they need the money for development, For example my country they charge an extra tax based on how much CC the engine is.

Trust me you don't want to buy a gas guzzling V8 here unless you are rich LOL

 

[john5220]

If I had a CPU just up and die without being overclocked/running too hot on that old of a PSU. I would probably buy a new quality branded power supply & possibly motherboard. It could be that the PSU has lost over current protection & over voltage protection becoming defective with age and has fried the CPU & might fry a new CPU too along with other components. I found on a different forum that someone also had an Asrock board with a core i5 2500. They came to the consensus that the Asrock motherboard Power regulator might also have been taking multiple CPUs being put in the board. They could be wrong & it's the PSU doing it though. I've never seen it happen & would still look at the PSU as the culprit. Only way to really know is keep feeding the same PSU & that same Motherboard new CPUs to see what happens & go off a process of elimination.

thank you I will pass on the message to him.

he has been running a Pentium G on it recently and seems to work rather well. He is good with those voltage meter testing tingy so I am guessing he would be able to test if his PSU has any issues. While it is 6 years old, it is not used much during the day and has not been for the past 3 years. I guess we will hear from Intel what the diagnosis was.

 

[chrisjames61]

Op has already stated he was young (I think he even did say he was 15) and that he is from a poorer country so it wouldn't be unreasonable if his friend is also from the same nation....

It has nothing to do with him or his friend being poor. It has to do with the fact his friend is supposedly both a computer sciences engineer and an electrical engineer. Yet he has a 15 year old troubleshooting his pc.

 

[SViscusi]

It has nothing to do with him or his friend being poor. It has to do with the fact his friend is supposedly both a computer sciences engineer and an electrical engineer. Yet he has a 15 year old troubleshooting his pc.

Who cares? He's not trolling and he's not trying to scam anyone. He asked for help troubleshooting a problem and tried the suggestions provided. That's how it should work.

 

[tweakboy]

Yes you cant kill a CPU that easy. Theyll go to 110c and still work. Eventually wear and tear the die will die on that one.

 

[chrisjames61]

Who cares? He's not trolling and he's not trying to scam anyone. He asked for help troubleshooting a problem and tried the suggestions provided. That's how it should work.

Obviously it is. But you can't see it. Logically ask yourself this- why would a supposed computer sciences AND electrical engineer have his 15 year old friend troubleshooting his pc on some internet forum?


"Intel seems a bit anxious to get his i5 back quickly"

Yes, I am sure someone at Intel is laying awake at night about getting this cpu back.

 

[john5220]

It has nothing to do with him or his friend being poor. It has to do with the fact his friend is supposedly both a computer sciences engineer and an electrical engineer. Yet he has a 15 year old troubleshooting his pc.

we are good friends. And no he does not ave me troubleshooting his PC OMG where did you even get that from?

I offered to assist him by posting on anandtech since

A) he has a very busy schedule

B) I wanted to contribute to anandtech forums.

C) He swears by Intel's immortality and will not accept a dead i5 under a perfect environment.

 

[tential]

Obviously it is. But you can't see it. Logically ask yourself this- why would a supposed computer sciences AND electrical engineer have his 15 year old friend troubleshooting his pc on some internet forum?


"Intel seems a bit anxious to get his i5 back quickly"

Yes, I am sure someone at Intel is laying awake at night about getting this cpu back.

Thinking way too much into this and way too much into a foreigner's way of typing English.

 

[SViscusi]

Obviously it is. But you can't see it. Logically ask yourself this- why would a supposed computer sciences AND electrical engineer have his 15 year old friend troubleshooting his pc on some internet forum?


"Intel seems a bit anxious to get his i5 back quickly"

Yes, I am sure someone at Intel is laying awake at night about getting this cpu back.

I repeat, who cares?

He asked for help troubleshooting a cpu and got it.

 

[mikeymikec]

He is a both a computer and electrical engineer and enlisted your help and needs to query a computer forum to diagnose an issue such as this? That boggles the mind.

Because once you're a computer and electrical engineer, you know all the quirks of all available kit and there's nothing more to learn, or no-one to learn from? Hmm.

I consider myself to be pretty knowledgeable with regard to mainstream PC hardware troubleshooting, but I would definitely run a query by an appropriate forum before diagnosing a CPU as faulty, so at least someone will sanity-check my logic. I've seen one likely faulty CPU in my career (and it was early on in my career, seemingly an open-and-shut case of "PC doesn't boot, replace CPU, PC then boots and doesn't give any further problems"), but I've seen so many much weirder and intermittent issues since that there's a chance it could have been some sort of transient issue.

 

[john5220]

Obviously it is. But you can't see it. Logically ask yourself this- why would a supposed computer sciences AND electrical engineer have his 15 year old friend troubleshooting his pc on some internet forum?

Because no one should ever ask for advice once they obtain a Electrical and Computer Engineering degree right?

yeah that Calculus, Telecommunication Engineering, ELectrical Engineering andall these theories theory really really teaches about why a ivy bridge core i5 might be dead. (forgot to even post this on this forum but he did ask me to ask anandtech users if they ever had a 3570K just die on them for whatever reason he wanted to know this)

Why my good sir let us never ever ask a question once we have obtained a undergrad BSc in Engineering field. Let us presume a BSc makes us Stehpen Hawkins.

In all honesty you seem to put a lot of faith in his BSc. I am amazed, you give me the impression that a BSc is somehow equal to a PHd.

FYI My uncle who lives in Miami and has taught Computer Science at Miami Dade College for many many years has a Phd in Physics from University of Oxford (Possibly the world's greatest University) and a Phd in the Computer Science field from a University in Canada aswell. He knows everything you could possibly think off in C++ by heart.

And guess what? he cannot use win rar or mount an image in daemon tools, neither does he know what torrents are and how to use them.
yeah things this 15 year old can do quite easily, but don't ask me anything about Physics obviously.
He does not spend his free time on the PC like we do, he spends it drinking scotch etc with his friends who are usually lawyers and judges in Florida.

I also know IT managers in my family who have big positions in companies in my country who does not know basic PC stuff aswell.
But ask these guys anything about Database Design and Development, DBMS etc and they can answer you. Anything about Oracle they can answer you.

Don't be silly into thinking the world of mathematics and physics knowledge makes one an expert in every thing in life.
Atleast where I am from, we are not afraid to ask questions regardless of how much we think that we may know.

My friend did buy me Black Ops 2 with the season pass for PC "I got my peacekeeper weapon with season pass aswell" he is a loyal friend I would do anything for him without hesitation. I know he worked hard for his money to buy me Black Ops 2 so i will offer my help to him in anyway I can. I woke up one Christmas morning with a gmail message beeping on my phone saying I was gifted Black Ops 2 on steam, sure it was on sale but I don't know of anyone who would just whip out $60 US on a game for me because it was expensive even on sale to get the whole bundle.

"you cannot buy one DLC for black ops 2 it screws up the match making and takes forever to find a match, you either buy the whole season pass or leave it be" this is incase anyone on Anandtech wants to buy BO2 and a DLC map.

 

[Puffnstuff]

While everyone is making suggestions about why a cpu might just up and die please keep in mind that stable power to a pc is essential for longevity of the components. Again here in the US we have first world power grids which give us some of the most stable power available anywhere in the world. Our friends in other locations do not have this luxury. With this said I still run an apc with avr, automatic voltage regulation, that keeps the power to my connected components clean under all conditions. I am fortunate as I have then for everything, networking components, laser printer, tv and pc all have their own apc protecting them. The op should consider that unclean power to the pc power supply can also contribute to component failure. Flickering or dimming lights in the house can offer some clue to an unstable power situation. If you live in a place where the power supply has issues you might also consider adding an apc with avr to help protect your investment.

 

[john5220]

^ Hi there yes we have power fluctuations in our country I would not consider our power anywhere near good at all.

he did have a UPS backup where his PC was connected though, I think it was Powecon UPS.

I have an AVR and it switches like crazy sometimes. Most of the time the light that says AVR is on, like Boost and Buck etc. whatever those stuff mean. Lights goes from, green to yellow and red etc always fluctuating. I think this country does not have good power.

infact we get a black out alteast once a month, the black out can last from 5 seconds and comeback on no issues, to lasting 3 hours. Can be day or night. Nowhere near as bad as other countries from the East etc but I won't call our power the best either. I think most places in the Caribbean is called developing country, so I am not sure I should call my country 3rd world, as I heard 3rd world countries are in places like Africa etc.

 

[frozentundra123456]

I am not an authority on UPS power supplies, but I dont think they necessarily guarantee a "clean" source of power, at least not all of them.

I suspect the cpu was in fact damaged or had its life shortened by some sort of power problem from the line power or some component in the system. Still, I dont think anyone will ever know this for sure, and if in fact the cpu is "dead" and Intel is willing to replace it, I see no problem with that.

 

[ShintaiDK]

UPS is anything but clean. Failure rates on UPS, even if you use highend 800Kw with 24h+ battery and diesel backup. UPS is much higher than public grid here. Specially in the case where the UPS chanegs from grid to battery. Thats something PSUs really hate.

 

[podspi]

UPS is anything but clean. Failure rates on UPS, even if you use highend 800Kw with 24h+ battery and diesel backup. UPS is much higher than public grid here. Specially in the case where the UPS chanegs from grid to battery. Thats something PSUs really hate.

[Citation really, really needed]. That's like saying failure rates are much higher on surge protectors too. Granted, if your UPS is a jury-rigged car battery or something there are no guarantees, but most UPSes are just as good (or claim to be better) at protecting equipment from surges, etc.

Here is a cheap one w/ a $75,000 connected equipment guarantee.


It sounds like you are more talking about generators or something, which yeah, probably could be hit or miss, though for what it's worth many of them to claim to have electronics for precise voltage, etc, control

 

[john5220]

ok great news

Intel is replacing his i5, they are sending him a new 3570K

They say the CPU is faulty and they will honor the warranty, they will also provide free international shipping for the new one.

Wooot!!

 

[Ketchup]

ok great news

Intel is replacing his i5, they are sending him a new 3570K

They say the CPU is faulty and they will honor the warranty, they will also provide free international shipping for the new one.

Wooot!!

Great for you guys. Had they already received the "old" one?

 

[john5220]

^ yes they have, he sent it via the fastest mail possible, they received it today.

I am happy for him

Intel also say they will place some sort of note on the box to indicate its a CPu replaced under warranty so customs won't charge any import duty and taxes on it again when it enters our country.

 

[ninaholic37]

We got 180% tax on cars in Denmark.

Excellent idea :thumbsup: They need those kind of rules in other countries as well so people will walk more and have less money to spend on junk food!

 

[ShintaiDK]

[Citation really, really needed]. That's like saying failure rates are much higher on surge protectors too. Granted, if your UPS is a jury-rigged car battery or something there are no guarantees, but most UPSes are just as good (or claim to be better) at protecting equipment from surges, etc.

Here is a cheap one w/ a $75,000 connected equipment guarantee.


It sounds like you are more talking about generators or something, which yeah, probably could be hit or miss, though for what it's worth many of them to claim to have electronics for precise voltage, etc, control

Real world first hand experience.

I assume the problem is that an UPS cant do the same sine wave as the public grid. And when you change from grid power to battery power you have a short moment as well.

Now we do have extremely clean public grid power here. So I do expect variance between countries. However first hand experience here with large amounts of servers (500+) shows that UPS connected PSUs fail more often than grid connected.

 

[podspi]

Real world first hand experience.

I assume the problem is that an UPS cant do the same sine wave as the public grid. And when you change from grid power to battery power you have a short moment as well.

Now we do have extremely clean public grid power here. So I do expect variance between countries. However first hand experience here with large amounts of servers (500+) shows that UPS connected PSUs fail more often than grid connected.

A professional-grade UPS should have no problem generating the correct sine wave. My guess that your experience was driven by another, undetected factor or was not statistically significant.

All that being said, lower-end consumer UPSes do often output modified sine waves, so that could potentially be a factor in this case (though having used an older style UPS for 8 years - my cheap no-name PSU and connected equipment were fine).

 

[Arachnotronic]

ok great news

Intel is replacing his i5, they are sending him a new 3570K

They say the CPU is faulty and they will honor the warranty, they will also provide free international shipping for the new one.

Wooot!!

Nice! Companies like Intel, Apple, etc. tend to want to keep customers happy/loyal. If they hadn't replaced it, then you would probably be less likely to buy Intel products in the future for fear of being treated poorly as a customer. You would also share your experiences about how Intel doesn't treat its customers well and it could affect potential purchase decisions of anybody who read your thread.

Anyway congrats on getting the chip replaced

 

[john5220]

^ HAHA yeah at first he taught maybe since he didn't have the box or any sort of proof of purchase etc that maybe they would not help him out, so in advance he was like how good is the FX 6300 LOL

Intel was great, no questions asked and free return trip priority they even used FedEx.
When he got the news he was like aaah my money was well spent on Intel. lol I guess Intel has secured a future customer here.

Infact I would buy Intel just by hearing his experience. lol

 

[tweakboy]

Your pretty right ,