Help.... Windows 10 keeps crashing my program, only fix is a new windows user.

[NICKel]

I am about ready to pull my hair out. My uncle has an off the shelf HP machine from BEST BUY he has had it since DEC. Basically he has 2 computers, one main one that the back office uses and hosts and shares QuickBooks Accounting software to the machine (locally) in the other office.

Basically what's happening is that QuickBooks on his machine will launch and login to the shared file on the local network fine then in about 5-10 days (seems random) when clicking the Quickbooks icon it will launch the splash screen and CRASH immediately without any error number. Keep in mind the same license is running fine on the main computer (my aunt's machine). The only fix that has work 2 times seems to be making a whole new windows (admin) user. When I create a new user the machine will work for several days. Then it will crash QB and the only fix is a new user again.

It almost seems like the users are getting corrupted every few days.... Has anyone ever heard of this? Or suggestions to troubleshoot? I have tried HP but they are no help. QB support has helped me with the new users, but say it's not their program if it works with a new user.

 

[BonzaiDuck]

How does each of those two machines get its IP address on your LAN? Does your Aunt's system have a fixed IP address or a DHCP address that has been reserved? Does the other machine get its address randomly assigned by a router's DHCP server? These latter have a lease-time with an expiration. I've often noticed that this would cause lesser problems, and I'm wondering what you mean by QuickBooks "crashing" -- what happens?

 

[NICKel]

Thanks for your response Bonzai Duck! I only check in with him part time... I will login and review what he is using. I think he just shared a machine to another one on the network so I don't know if he would even know how to do that. But, it's great info that I def hadn't thought of. I will see what he has configured. MUCH OBLIGED for any help BonzaiDuck!
As far as QB crashing. Basically when launches. Before it even gets to the FILE login. I learned from intuit support that I can hold the CTRL key on launch just to get to generic welcome screen without it trying to get to the networked file. However, it's just crashing out even with the CTRL held down. Which leads me to believe something local is blocking it.

Additional info... I fixed the QB crash by creating a new windows admin user on 4/21 but it appears it is back to crashing again! ugh.

 

[sm625]

It kind of sounds like QB is using or registering whatever IP address the router had assigned this PC at the time it was first logged in. Then it just keeps using that same IP address. Eventually any PC that is on DHCP is going to get assigned a new address. This will happen if you have as few as two devices on your network.

To verify that this is happening you need to do a ipconfig from a command line and record the IP address. Then the next time QB stops working, do another ipconfig and see if the IP address is the same.

To speed up this process, turn off all machines on your network, including phones and tablets. Then turn on one at a time and let each of them connect to the network. That usually jumbles things up so that the next time you turn on the PC in question, it might have a new IP. Sometimes you need to connect a "new" device though, one the router has never seen before. You could also go into the router settings and have it reserve the ip address of the PC in question, and that will force it to get a new one next time it connects.

 

[NICKel]

Thanks sm625, That sounds really promising. Does it matter that After QB crashes. I have gone to the shared folder and saved a notepad file and updated it within that shared mapped drive share? I know that test is not ip specific, but is that more apples and oranges?

 

[RLGL]

Have you scanned for corrupt files? Have you tested the ram 1 stick at a time?
This should have been done before posting here

 

[NICKel]

We had the exact same issue on an ACER machine up until we completely replaced the machine with an HP from BESTBUY. I can certainly check the ram sticks, but the same issue is happening on 2 different machines and don't we normally check RAM when the whole system is crashing?

Have you scanned for corrupt files? Have you tested the ram 1 stick at a time?
This should have been done before posting here

 

[Ketchup]

We had the exact same issue on an ACER machine up until we completely replaced the machine with an HP from BESTBUY. I can certainly check the ram sticks, but the same issue is happening on 2 different machines and don't we normally check RAM when the whole system is crashing?

I don't see why you would. It's a program causing the crash, not bad hardware. NiCKel, look at the first set of instructions and see if this applies to you (a.k.a., is what you are doing) http://smallbusiness.chron.com/sync-quickbooks-files-between-two-computers-61319.html

 

[NICKel]

Thanks for your input Ketchup. These instructions are for transferring like an import and export function. Currently we are networking realtime via across a local network share.... So I would say that those specific instructions don't apply. I just confuses the bejesus out of me why one machine works great no issues and the other one we constantly have to create a new windows admin user to get the app the launch. I am currently looking into the IP address to see if there are any conflicts.

 

[Ketchup]

Are you running QuickBooks in Multi-User Mode with a Multi-User License?

 

[BonzaiDuck]

Are you running QuickBooks in Multi-User Mode with a Multi-User License?

And -- also . . .

What was the release date of the INtuit QuickBooks installation?

I am assuming these computers are running a Windows 10 OS.

Intuit has a reputation in the software programming and IT circles for producing some of the most robust software.

So is it possible that there is a mismatch between the version installed on those machines, and the OS?

In that case, you could try getting into the "compatibility-mode" dialog and changing the compatibility profile to "Windows 7" -- provided you think it's an older version of the software and I'm right about the OS versions of the subject machines. I could imagine folks turning off the auto-notify features when the developer has a new version or patch. Then, you'd be running what had been on the original install disc, and the original install disc may have preceded Windows 10 from a point where Intuit simply hadn't accommodated it.

 

[bruceb]

Try the information at these 2 links and see if that helps:
http://support.quickbooks.intuit.co...ge/core/install/install_configure_server.html

https://community.intuit.com/questions/1119465-why-won-t-qb-2015-open-in-multiuser-mode

Also check on the server computer that file sharing permissions are properly set.
Also see here about a special account that Quickbooks creates and it must stay and be set properly

https://www.accountexnetwork.com/bl...uickbooks-qbdataserviceuser-and-do-i-need-it/

 

[Raduque]

It kind of sounds like QB is using or registering whatever IP address the router had assigned this PC at the time it was first logged in. Then it just keeps using that same IP address. Eventually any PC that is on DHCP is going to get assigned a new address. This will happen if you have as few as two devices on your network.

To verify that this is happening you need to do a ipconfig from a command line and record the IP address. Then the next time QB stops working, do another ipconfig and see if the IP address is the same.

To speed up this process, turn off all machines on your network, including phones and tablets. Then turn on one at a time and let each of them connect to the network. That usually jumbles things up so that the next time you turn on the PC in question, it might have a new IP. Sometimes you need to connect a "new" device though, one the router has never seen before. You could also go into the router settings and have it reserve the ip address of the PC in question, and that will force it to get a new one next time it connects.

If this is the problem, maybe the solution is static IPs?

 

[VirtualLarry]

Anything running as a server really should have a static IP.

 

[sm625]

If this is the problem, maybe the solution is static IPs?

I was going to suggest that after he reported back confirmation that the IP address of the machine in question had changed and QB stopped working.

 

[NICKel]

And -- also . . .

What was the release date of the INtuit QuickBooks installation?

I am assuming these computers are running a Windows 10 OS.

Intuit has a reputation in the software programming and IT circles for producing some of the most robust software.

So is it possible that there is a mismatch between the version installed on those machines, and the OS?

In that case, you could try getting into the "compatibility-mode" dialog and changing the compatibility profile to "Windows 7" -- provided you think it's an older version of the software and I'm right about the OS versions of the subject machines. I could imagine folks turning off the auto-notify features when the developer has a new version or patch. Then, you'd be running what had been on the original install disc, and the original install disc may have preceded Windows 10 from a point where Intuit simply hadn't accommodated it.

Thanks for the kind thoughts BonzaiDuck. I have confirmed the versions and they are both 2017 editions on the same release patch. I have confirmed with intuit folks that 2017 is Windows 10 compliant. Another thing I have tried to do is eliminate some of the network issues. I can hold down control key while clicking on the EXE file for QB and it should just launch the local copy with the program trying to access one of the included sample files (as instructed by tier 3 tech at intuit). At that point I am launching the front end client that locally tries to access the QBDataServices user (again locally thru TCP-IP) so even if there are NETWORK issues they shoudn't be a factor.

After serveral install/uninstalls. I decided not to uninstall, I just created a new windows ADMIN user and made a shortcut to the existing EXE file from C Drive and what do you know? It works.. It will work for a few days and then we crash again til I add an additional user. Is there a way or log to see in windows what's happening like event log? I am just stumped now.

 

[Raduque]

Actually windows DOES have logs.
Press the Windows key, then type in Event Viewer. Open it, then in the left panel double click Windows Logs, then click Application. The middle panel will show the log entries.