Help with an Atlas 10K

[FaultCode]

My Atlas 10K seems to have died. I hoping that someone has seen this before and might know what to do. This happened yesterday and haven't been able to call Quantum yet because their tech support isn't open till Monday.

I was messing with an IDE disk and had my SCSI card (DC-390U2W) pulled out to protect my SCSI drives. I plugged the card back in and booted the machine and the Atlas drive didn't show up in the SCSI bus scan. The drive won't even spin up. I did notice that the Fault LED on the drive is blinking. I've tried different cables, putting it on another power supply, and messing with the drive jumpers all to no avail.

Does anyone know anything that might work or have any ideas? I have a bunch of data on this drive that I really don't want to loose. Thanks.

 

[FaultCode]

anyone?

 

[Sir Fredrick]

Hey FaultCode, that really sucks. I've got an Atlas 10K myself but have not run into that sort of problem. It sounds like you're going to have to wait for quantum support, but here's a bump for ya anyway.

If you do end up talking to q support, let me know how they are to deal with, I've been curious.

 

[Floyd]

If the drive is not even spinning up, then unfortunately it probably is a goner. That is unless you have a jumper set to delay spinup, in which case the SCSI adapter must send a start unit command. Your description of troubleshooting sounds pretty thorough, but if you haven't checked this, you should do so.

If there is a jumper on the drive for delayed spinup, try removing it to allow the drive to spinup immediately upon receiving power.

Best regards,
Floyd

 

[Radboy]

4-pin power cable? Terminator secure?

 

[FaultCode]

Thanks all. I do have it set to delay spin. I'll mess with that.

I did RMA a quantun AtlasIII once. Quantum support is quite good.