- Jul 7, 2006
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So...
Time Warner Cable has a local monopoly in the state capital of South Carolina. Their service is pretty awful. It's gotten to the point where, if I want to have them address any of my issues, I generally have to put in 8 to 12 hours of work, troubleshooting, and diagnostics (on my end) to demonstrate there is in fact no issue on my end and that, yes... my massive latency spikes, 300+ ping, and regular connection drop outs are in fact their fault.
My question is; do I have any legal standing to bill them for the work I keep having to do in order to maintain even a modicum of quality of service I'm paying outrages rates for? They have most the town by the short hairs since there are no other offerings over 3 mbps available (at least, outside of a $200+ business connection / T1). They keep fucking over customers because they can, and I'm getting extremely frustrated that if I want reasonably quick internet (which, by the way, isn't "broadband" according to the FCC... we're too slow for that in this backwards ass state) that's reliable, I have no option available to me short of making a part time job out of showing TWC that they are inept / unwilling to provide a reasonable quality of service in order for them to even half-ass an attempt at a fix.
Time Warner Cable has a local monopoly in the state capital of South Carolina. Their service is pretty awful. It's gotten to the point where, if I want to have them address any of my issues, I generally have to put in 8 to 12 hours of work, troubleshooting, and diagnostics (on my end) to demonstrate there is in fact no issue on my end and that, yes... my massive latency spikes, 300+ ping, and regular connection drop outs are in fact their fault.
My question is; do I have any legal standing to bill them for the work I keep having to do in order to maintain even a modicum of quality of service I'm paying outrages rates for? They have most the town by the short hairs since there are no other offerings over 3 mbps available (at least, outside of a $200+ business connection / T1). They keep fucking over customers because they can, and I'm getting extremely frustrated that if I want reasonably quick internet (which, by the way, isn't "broadband" according to the FCC... we're too slow for that in this backwards ass state) that's reliable, I have no option available to me short of making a part time job out of showing TWC that they are inept / unwilling to provide a reasonable quality of service in order for them to even half-ass an attempt at a fix.