Hitachi warranty starts @ DoM?

[Modelworks]

You're missing the point.

He ran the fitness tests and they said the drive isn't defective.

Hopefully they would swap the drive but technically is isn't defective.

If it makes excessive noise it is considered defective regardless of what the fitness test shows. For example, drives with a bad spindle motor will spin fine but may make high pitched noises or vibrate and the smart will report everything fine on most drives. You need to make sure that what you experience is outside the norm though before returning something for that reason.

Make sure it isn't the installation that is the problem. An easy test is place the bare drive on a solid surface so it is is perfectly flat, it shouldn't produce excessive noise. I know some people take the quick route and install drives with just 1 screw on each side or none at all and that will cause vibrations and noise. Also with all drives removed from the case if placing your hand on the drive cage you feel vibrations that needs to be solved too because constant vibration from things like case fans isn't good in the long term.

 

[Old Hippie]

If it makes excessive noise it is considered defective regardless of what the fitness test shows.

I'm not saying excessive noise isn't a defect to me or you....but that's not what counts.

They wrote the warranty and unless you can find an "excessive noise" clause it's up to them to decide a defect exists when the tests don't show it's defective.

Hopefully they're be no problem but I find it hard to believe you guys don't see the possible problem here.

 

[snowbound]

UPDATE

I phoned Hitachi support and talked to Patrick and they will change the start period to date of purchase if one provides an invoice.

Regarding this drive I could RMA back to Hitachi but therer is no guarantee that after a 3 week wait, that I will not wind up with a replacement drive that does the same thing. The noise coming from the drive is not a consistent noise but changes pitch as if the read arm is moving. Think I will RMA it back to DirectCanada and absorb a possible 15% restocking fee as a lesson to buy hard drives locally.

The drive is emitting this noise/vibration when on a flat surface without the sata cable connected.