Originally posted by: AmyC
Originally posted by: Necrosaro420
Originally posted by: AmyC
Originally posted by: Necrosaro420
This morning I jumped onto the help line, Joe was away, but there was a person there named Marc. I asked him for this, he kicks me off the channel. I get back on, and ask for MY information again, and I get banned from the channel.
You never asked Marc about your data, you asked Joe about it hours earlier. Then you slapped a customer around with trout in the support channel with a message saying that it wasn't polite. IMO that should have gotten you banned the first time - they let you back in after that one. So what did you REALLY do to get yourself banned from the channel? It's certainly not the way you described it here. You really shouldn't do stuff with witnesses if you're going to try to post like you've been wronged. Chat room logs are a wonderful thing.
Anyone ever wonder if hosts keep a "beware of this customer" list?
slaped with a trout? What does that mean? There was Joe, Marc, another mod and another user there that had not said a word the entire night. I said in the channel that this customer support is horrible after there has been no resolution
Man, you're really asking for it, aren't you? There were many others in the channel. I guess I'm the one who had not said a word the entire night. Hanging around I learn things. Or is there something wrong with a support channel where the company lets their customers watch and ask questions and learn? You were there all night long too.
But let's go back. The channel states clearly that it is usually monitored from 7am to 10pm Eastern time. If you don't get a response, you should use the help desk if you have a problem. I've found the forums also extremely helpful for finding information.
You showed up at 10:50 ET last night asking about a problem. Joe responds within a minute that your site is currently being transferred per the message you stated you did receive when you came in. After a few minutes you inform him the backup is not what it should be. You want him to use an older file. He tells you the backup from a week earlier is also the same. Joe states very clearly that your database is crashed on the old server. Your site was not working before the transfer. He does a mysql server dump from your site:
Joe goes in to process a REFUND for you - and discovers that you haven't been paying for your service. Here's the log:
>>[22:40] (Necro420): 10/12/07
>>[22:40] (Necro420): 10/13/07
>>[22:40] (Necro420): 11/11/07
>>[22:40] (Necro420): 12/10/07
>>[22:40] (Necro420): 08/26/08
>>[22:40] (@Joe): you can login to your server, generate a backup - that'll have all the files in it.
>>[22:40] (@Joe): when you're done, I'll cancel your account so you can find a host that better suits your needs.
>>[22:41] (Necro420): it doesnt have all of my information, since you hvae seem to lost my databases
>>[22:46] (Necro420): if we can get this issue resolved with the databases, ill gladly pay whatever payments are missing
and Joe says