The website was sort of doing this for me as well - when you put in your user id and password, and go to 'Order Status', it won't show your orders. But right below that it has a message that says something like "Can't see your order ? Type it in here" - something along those lines. You can enter your order number at that point, and it *WILL* show up. Not sure why it doesn' show up on the first screen though...