I'm STILL waiting for 2nd email (Order Confirmation) from order placed 12/12/01 8:45am.
This order included 2 sets of speakers and some other things. I'm getting worried.
I called in an order 12/13 for one set of the ADA880's and the CSR gave me order number and is scheduled
to be shipped on 12/26. So, where in the hell is my other order??
I did get 2nd email and expected ship date on my NIC card order.
I also called CSR last night to see if they showed my "missing" order on my account and I was told, "NO".
I told the guy that I received the acknowledgment email but not the confirmation email.
He told me "If you didn't receive the confirmation email, then the order was not placed".
Personally, I think this guy was a moron! I explained that, if I received an order acknowledgment,
then I obviously PLACED the order. I kept going back and forth with this guy, but he obviously wasn't
getting it. I said what are you supposed to do, place an order, wait 2 days, and if you don't receive confirmation,
re-order again?!? WTF??! Michael Dell obviosly hires the cream of the crop! Then he says give it another 48 hours and see
if I receive a confirmation email (on the order that he said I "didn't" place) - if I don't, I could re-order.
I can't re-order because the item is no longer available on the site. He was absolutely NO help!
He also said they have had server problems for about 1.5 weeks - which is probably just an excuse
whenever they lose orders. Pretty ironic that a computer dealer would have server problems!!