HOT! Audigy2 ZS Deals at Buy.com: Audigy2 ZS - $36.48, Gamer - $48.99, Platinum - $78.16, Platinum Pro - $94.19 AR

[AiponGkooja]

Originally posted by: ChaoZ
God they're slow. Mine still hasn't even ship yet.

Neither has mine. They "sent the order to the warehouse to be filled" 2 days ago, but I guess it's still there.

 

[HomerJS]

They were very quick for me. Ordered Mon 15th arrived Wed 17th. Sending out rebate today.

 

[manno]

Originally posted by: HomerJS
They were very quick for me. Ordered Mon 15th arrived Wed 17th. Sending out rebate today.

Yeah Buy.com does that I think their inventory system is screwy they don't tell you if they are out of stock on a lot of things they just "send it to warehouse" until they get more stock in.

 

[fastcuda]

What is the difference between a platinum and platinum pro, software?

 

[tk149]

Nice deal!

 

[rcraig]

I ordered on the 16th and it's still processing. The rest of my order shipped on the 17th.

RCraig

 

[Zendeath]

After being in the "processing" stage for 3 days I contacted them and got a reply 2 days later. They informed me that even though their site says "in stock" they are actually out of stock until 9/01, so I canceled my order.

 

[piotrgurin]

Where do i get the rebate form from?

 

[AiponGkooja]

Originally posted by: piotrgurin
Where do i get the rebate form from?

You go to the product's page, find the word "rebate" and click on it. Should be highlighted and underlined all hyperlink style too.

 

[ChaoZ]

Buy.com sucks. They could at least email you that it's out of stock. Never again...

 

[rcraig]

Just got the email that mine shipped. The funny thing is I ordered a SD card at the same time. The SD card was reported as beeing shipped on the 16th by Buy.com, but they shipped it USPS and USPS reports they were notified to receive it for shippng on the 18th. USPS reports no other information other than this. My Audigy was shipped on the 19th using FedEx and will be delivered on Monday. Watch the Audigy beat the SD here, when the SD was reportedly shipped the same day I ordered and the Audigy shipped 3 days later.

RCraig

 

[AiponGkooja]

You ordered yours the 16th and they said it's being shipped now? I ordered mine the 15th and still have no word from them, not even something telling me that it's being delayed or why...

Edit: Imagine that, their browser based customer support e-mail doesn't work...and I can't seem to find what the actual e-mail address is........

 

[Rhoel]

I ordered mine on the 16th and received mine yesterday. FYI it was the ZS value. I hate buying from buy.com, but this was too good of a deal. It is almost impossible to get any customer service at all from them.

edit:correction, it was Monday(15th) night when I ordered.

 

[AiponGkooja]

Oh right, forgot this deal was for the whole series...I ordered the Platinum Pro (better deal!!! ) But anyway, how do I contact them? Seems pretty convenient that the e-mail "submit" button just pops up an error page... It's a conspiracy!!!!

Edit: Firefox gives this error:

"error '8002801d'

Library not registered.

/corp/support/email/default.asp, line 363"

Can't even find a phone number anywhere...wish I noticed this before I ordered anything, but I guess I can still cancel...

 

[AiponGkooja]

Originally posted by: Zendeath
After being in the "processing" stage for 3 days I contacted them and got a reply 2 days later. They informed me that even though their site says "in stock" they are actually out of stock until 9/01, so I canceled my order.

May I ask how you contacted them? I can't find any method that actually works. Do you have the support e-mail address, or did you just use the thing on their site?

 

[Zendeath]

Originally posted by: AiponGkooja

Originally posted by: Zendeath
After being in the "processing" stage for 3 days I contacted them and got a reply 2 days later. They informed me that even though their site says "in stock" they are actually out of stock until 9/01, so I canceled my order.

May I ask how you contacted them? I can't find any method that actually works. Do you have the support e-mail address, or did you just use the thing on their site?

support@customerservice.buy.com

 

[Oakind]

I got in on this deal and love the card.
Audigy2 ZS Platinum: $168.16 - $15 (10% off coupon) - $75 Rebate = $78.16

Makes the audio come alive. I always used onboard sound - I never knew what I was missing!

WooHoo!

 

[AiponGkooja]

Originally posted by: Zendeath

Originally posted by: AiponGkooja

Originally posted by: Zendeath
After being in the "processing" stage for 3 days I contacted them and got a reply 2 days later. They informed me that even though their site says "in stock" they are actually out of stock until 9/01, so I canceled my order.

May I ask how you contacted them? I can't find any method that actually works. Do you have the support e-mail address, or did you just use the thing on their site?

support@customerservice.buy.com

Thanks. I sent them this:

"I put in my order on the 15th, and it said this card was in stock (I first noticed it went out of stock on the 17th). Why has it not been shipped? And why haven't I recieved any notification of why it is being delayed, or even that it IS being delayed? Thank you for your quick reply, before I take my business elsewhere."

So hopefully they'll respond in a timely manner.

 

[AiponGkooja]

They replied with:

"We regret to inform you that supplier is unable to fulfill the order. We would
request you to cancel the order and place a new order for it.

We sincerely apologize for this inconvenience. Please note you will not be
charged for this cancelled item."

Are you @$^@ing kidding me...I think they mean "We request you place a new order with our new marked-up price after we made you wait without telling you what was going on."

I'm going to try e-mailing them again with the whole "the customer is always right" argument and see if I will still get it for the same price. If not, I guess they can go to hell and I'll get one of the lower end x-fi's when they hit the market.


In case you were wondering, this is my response:

"Place a new order after the product is marked up almost 20%? My order is not cancelled yet, so what is the reason that I need to submit a new one in order for it to be filled? I understand if it is currently out of stock, and will wait for the shipment (although I would have liked to have been notified of this occurrence without having to ask), but if I have to cancel it will NOT be to re-order unless I can be guaranteed the same price.

Thank you for your assistance."

I don't think that's asking too much. Besides, they're in business to KEEP customers, right?

 

[pyro451]

Buy.com is in the business of alienating customers!

I have bought some great deals from them, but usually expect them to go south. Their customer service is nonexistent and they really don't care.

I stopped bothering to contact them when something goes wrong. Just chalk it up to bad luck and look for another deal.

Sorry, but they just don't care.

 

[AiponGkooja]

Well, they responded...but without really answering my question. It SEEMS like I suddenly don't have to cancel my order and re-order it, but they didn't specifically say that. They just said "it is currently on back-order and we haven't recieved notice from the manufacturer of when the next shipment will come in." But whatever, I'm cancelling. Others would be wise to stay away from them I guess.

"Please note that this is a request only. Your item may enter the shipping process before we can cancel it."

For some reason I find that really funny as well. I guess I win either way though. It either gets cancelled, or I get it for the lower price if it suddenly ships *smirk*

 

[fastcuda]

just a bump for the last day of this great deal, I just ordered the platinum, says still processing so I have my fingers crossed. The only difference I can find between the platinum and platinum pro is the pro has an external box, that in my experience can fall and break, so I was happy with the internal version of this.

 

[Ike0069]

I really want to get in on this, but I just can't make myself odere something form these jackasses.
It seem like your odds of a smooth transactions are <50%. Too risky for me.

 

[davycop]

I cancelled my order this morning (checked the status and found that the card was being sent to the warehouse). The funny thing is I got a message saying they'll consider my cancel request and let me know whether it's approved!!! I haven't heard from them in 12 hours. They haven't charged my card yet ... though they have blocked the funds ... hope they don't charge my card and insist I can't cancel. From what everyone has been saying, they just might be dodgy enough to do that.

 

[ChaoZ]

Dammit it still hasn't shipped. Does the rebate still even work?