Originally posted by: VaG
Originally posted by: outsiderGT
You can no longer have DSL svc through Bellsouth if you have Supra. Call Bellsouth DSL yourself if you dont believe it. As far as Supra having better service? Hardly... reps who have no idea what they are doing and only blame things on someone else when they cant solve it. You get what you pay for.
I'm not sure which is lacking. Your reading & comprehension skills or your writing skills. Didn't I say I have had Bellsouth DSL & Supra for 1 1/2 years? Why would I need to call anybody. If you meant Bellsouth will no longer do a DSL install if you are a Supra customer that would indicate it was your writing skills but there is still no reason for me to waste my time on the phone with Bellsouth. I have done that enough trying to get anything other than a DOA modem from them. As far as better service. I didn't say customer service did I? I was talking about features that come with the service. You know the things you pay double for with Bellsouth. Let me guess that someone they're blaming it on is Bellsouth well maybe that's because Bellsouth owns & maintains the lines their service operates on. What do I need Supra customer service for? Help with setting up voicemail....can't figure out 10 digit dialing...can't read my bill? If you have special needs you can pay for Bellsouth but I'm not going to.
The rules have changed. You can thank government regulations for it. And eventually, you will be de-provisioned. It's only a matter of time before it happens.
SupraTelecom leases the copper lines from Bellsouth. In essence, they own the lines. But, they only lease the voice or analog portion of the line. DSL is layered onto the higher frequency spectrum that Supra has no access to, and therefore Bellsouth cannot provision DSL over it.
It would be the same as if I rented the first floor of a two-story building that only has one door. I cannot use the second floor, I have no rights to it. But I also cannot allow anyone to use it either. It's not mine.
Also keep in mind that Bellsouth Fast Access and Bellsouth Telecommunications are two separate entities, again, due to government regulations. Teleco provides the DSL provisioning. Fast Access is an ISP, no different than Earthlink, AOL or DirectTV. The ISP places an order for provisioning to place DSL on the copper loop. The Digital Services Group within BSTelco receives the order and makes the determination whether the loop qualified or not. They then notify the ISP Yay or Nay. The ISP then completes the order by setting up the authentication, email and other services through their NOC and SysOps. If the copper loop is owned or leased by an entirely different entity, BSTelco/DSG does not have access to the lines and the ISP cannot get the order qualified. BSTelco also cannot legally bill the ISPs for services provided over lines they do not own.
In the past, this "separate entity" issue was overlooked by BSTelco and they went ahead and provisioned lines that were leased by Supra for the ISP. They are not doing this any more. They are also removing provisioning that has previously existed.
If Supra is your POTS provider and you try to order DSL from an ISP, you will be told, "Check with your local telephone service provider for the options you have for getting DSL service,"