Update from the helpdesk...
We are finding that a lot of people are filing for their Individual accounts to be converted into an AYW account, and then, back to back, they are filing for a refund on their Individual accounts. If you file to have your accounts combined into an AYW, you do not also qualify for a refund. We are checking every payment ID, in PayPal & 2Checkout, to be sure that payment ID's we are converting into AYW were not already previously refunded. We will also be going back over every ticket individually to double check every payment ID when our rebuild project is over to be sure those who got refunds do not also get service - or worse yet, double refunded. Chargebacked refunds will not also qualify for a direct refund from us as well. We are double checking all direct refunds prior to them leaving our office.
I will be in our chat room this evening to talk more.
Shawn