Originally posted by: Guild
Originally posted by: usernamemax20charact
Originally posted by: trevor0323
Seriously I dont understand all of you guys with your tech support or computer related problems. You bash 3 of the leading brands for support and or bad design. I seriously doubt that the average person puts as much R&D into their self built computer.
On another note If I ever purchased a computer from one of these companies I would see no reason to ever need tech support. I mean seriously what are all these problems people are having that they need to call a tech support line. I really dont understand this coming from people on this site who seem to be fairly knowledgable when it comes to computers. I guess what Im getting at is that I have never ran into a problem or question that I couldn't figure out myself.
I bought a Dell Inspiron laptop for my girlfriend for Chirstmas and it really is a great computer. Of course I never had to call tech support to figure out how to turn up the volume.
It's not that I (we?) don't know how to diagnose a problem. It has to do with trying to get a replacement part (e.g. RAM, HDD, Motherboard, etc.). Can't speak about other peoples experiences, but the last time I spoke to a Dell tech it wasn't a good experience.
I think it must all have to do with your luck of the draw on which tech you talk to. I have to talk to them all too often, and am treated like a kindergardener. On the other hand, customers for which I simply show up and replace hardware for on Dell systems always praise the excellent tech support. Maybe it has something to do with the warranty that they purchased and the subsequent tech departments they get forwarded to. I don't know.
I'm not sure what it could be. It seems that people either get great support or very poor support (and it has nothing to do with outsourcing).
I've only dealt with Dell within the last two years, and have yet to have a poor experience dealing with them. I've talked to people in India, I've talked to people in the U.S., I've dealt with many different divisions (Home, Small Business, Education), and many different people through many different means (over the phone, e-mail, chatting, etc.), and always I've gotten good service and support.
I can't comment on the quality of the systems in the long run, but the ones I've used have been pretty good quality, but I've only had them for about a year at the most. When doing tech support/computer repair we had a lot of Dell systems (as well as other brands like Compaq, etc, but Dells were the largest share, because of the licensing agreement they have with the school), but 9.5/10 of the time it was user error and not anything wrong with the computer itself.
After working in the field, I honestly have to say that I wonder how much of it is the attitude of the customer. It can make all the difference in the world.