Hot! - Microsoft Intellimouse Replacement Offer

[flenn]

Yep, replacing a defective mouse is such a scam. Let me ask you this, if MS didn't have this policy, how do you think they'd handle replacements?
I think it would go something like this:

You: Hi my mouse keeps crashing my system.
MS: Yes we know. We had a problem with some past models. Your mouse needs to be replaced.
You: Ok, what do I need to do.
MS: Send the defective one in, and we'll send out a replacement as soon as it is received.
You: But...without my mouse, I won't be able to use my computer.
MS: Do you have access to another mouse?
You: No.
MS: Is there any chance that you could buy or borrow one while we work out the replacement?
You: No, why should I have to buy or borrow one because of a mistake that you made?
MS: Whoa there big boy, don't get testy. I'm on your side. Here's what we can do - we'll advance ship you one, but you'll have to pay for it in advance with a CC, then we can credit you back once the defective one arrives.
You: The more I think about this, the more I feel like your biatch. I mean, you send me a broken mouse. Then, when I want to have it replaced, you make me buy another one. And in order to get my money back, I have to box up the broken one THAT YOU GAVE ME, and send it back to you. Thought bubble coming out of your head -I don't think I ever want to buy an MS hardware product again.

Now, think about the cost involved in that scenario. Whether you know it or not, MS is saving money with this policy. If they are truly verifying serial numbers, then they are giving one for one replacements on defective mice that they have to replace anyway.

 

[thewooddogg]

You took the words right out of my mouse Flenn...

Walrus,
- If this is a scam, then why did MS send out letters to everyone who's actually registered their optical mouse with them???

- Oh yeah, sorry, you probably forgot to register yours, but aren't you lucky I included the link to a copy of the letter?

- Think of this like an auto recall... it's a voluntary replacement by MS that you should be entitled to. On an auto, even if you car isn't falling apart, you are still entitled to the replacement.

P.S. - Don't shame the Parrot author icon by crapping on the thread....

 

[QueHuong]

I got my new mouse a week ago - it feels a BIT cheaper, as in more brittle, but it's just a bit. I'm happy with it so far.

 

[Pothead]

You're on the money Walrus! We all know the info in this thread will be abused.

 

[WarSong]

Originally posted by: CoffeeGuru
I posted on this last week. Despite what was said about this being around for months, MS sent a mailing out recently to all registered mouse owners, which is new.

Moderators - what happened to my post - it seems to be gone? And what is the big deal here about reposts? Why is it bad to repost a truly hot deal that may be buried 10 pages deep, but OK for "Jumpondeals" to post 400 different lame-o Amazon deals for cheap steak knives?

Why don't you just bump the original thread then?


I still don't think a warranty replacement is a hot deal.

 

[Imported]

I have 3 of these.. Wonder if they'd replace all of them.

2 of them have problems with the right mouse button becoming stuck, and the left side button not responding when used.

 

[vinnyracer]

good deal, I have one of the first intellimouse. Got it replace and broke again, didn't bother to call in.

 

[CoffeeGuru]

[/quote]
Why don't you just bump the original thread then?


I still don't think a warranty replacement is a hot deal.[/quote]


The original, original thread must be long gone, since it is from months ago. My thread on exactly this topic got deleted for unknown reasons.

This is NOT a warranty replacement. MS will replace your mouse even if it is out of warranty. You do not need proof of date of purchase. Send them a photocopy of the underside of your defective mouse along with the form. It is NOT limited to one mouse. only one replacement mouse per serial #....you can get as many replacements as you own defective mice as long as you send in the form, not over the phone.

 

[sep]

Subscribed to thread...I will follow-up on Friday.

 

[sngryng]

Originally posted by: thewooddogg
LOL Willeth!! I'm doing the same thing so I can copy mine!

I thought this was a hot deal because it's really quite easy, don't need to argue with them at all, or tell any sob story. They know their mice can be defective.

The hot deal ----> An easy replacement for your intellimouse, possibly even before it breaks!

i think the reason people (including myself) think that this might be abusing their replacement policy is because of this statement. Of course you should be entitled to a replacement for a defective mouse... but if you are getting a "replacement" for a non-defective mouse without having to send that one back... well... that would be wrong, wouldn't it?

 

[KMHPaladin]

big thanks to wooddogg. I wish I'd known about this 5 or 6 months ago, when my Intellimouse Optical broke - something broke loose inside, and the mouse still lit up but the signal wouldn't be registered. I went out and bought a Wireless explorer... which has problems picking up movement when it's been idle for a few seconds. Oddly, I called MS, and a nice guy took the part numbers down; he said the Intellimouse Optical was currently out of stock and would take 4-6 weeks to get, however, when I asked about the Wireless, he stated that the part number on my mouse matched a regular explorer, not the wireless... so I had to xerox the front of the box and fax that in. Go figure...

And please, let's try not to abuse this people... there is definitely a possibility for abuse, it's not too widespread because a lot of people get their mice with their computer and MS doesn't cover that (from the message at the number listed above) but still, some people could get the idea that they could get a free extra mouse and that would kill this policy.

 

[RideFree]

Worked for me on two Optical Trackballs.

2 (two) #s to fax photocopies (of the bottom of the mouse or trackball)...
1st Rep's name is; Hope 716-871-4315 x48097 (must use ext. on fax cover) and
2nd Rep's name is; Ampyo 716-447-7330 x48550

Remember, must use Rep's name and Ext.# somewhere on your cover.

Thanks for the original contact #.

 

[Morbius]

Originally posted by: Pothead
Limit one per product ID, so you can't scam MS for another one.

That would be true, if they had asked me for the Product ID when I called. Instead they asked for the Part Number from the bottom of the mouse.

 

[Lucky]

Originally posted by: Morbius

Originally posted by: Pothead
Limit one per product ID, so you can't scam MS for another one.

That would be true, if they had asked me for the Product ID when I called. Instead they asked for the Part Number from the bottom of the mouse.

Oddly enough, same here. Just got a broken wheel mouse optical replaced, all they asked for was the part number.

 

[kennyG]

nOT A BAD DEAL..i,VE GOT A BUMP MS MOUSE,THE LIGHT KEEP,S BLINKING..
i.M GOING TO GIVE THEM A CALL ON MONDAY..i,LL REPORT ASAP BACK TO YOU GUY

 

[ganj00]

Does anyone know if they send an email confirmation?
cuz I called them up and gave them my addy and all but no mouse still been a week already

lemme know thanks

 

[thewooddogg]

They asked me for my e-mail when they asked for my address. And they did send a confirmation. They are on backorder right now though.

 

[jasonroehm]

Sounds good to me. I've got an Intellimouse Explorer that I purchased right when they came out. Ever since I've had it, I get intermittent double-clicks when I really single-click. It comes in waves, it will do it for a while, then not do it for weeks. Looks like I can get it replaced and end the annoyance. Thanks, AT.

 

[VRoOMdesigns]

that was amazing. i have a new mouse coming.

 

[Johnbear007]

Does the Intellimouse Explorer Wireless qualify? Important: Does the little red plastic area at the back of the mouse supposed to light up? I thougt it was but it never has ever since the first day... if it is suppose dto I would ike to get it replaced...


thanks

 

[Johnbear007]

Keyboards? how does that work? I have natural keyboard that broke a long time ago, will they replace it?

 

[Johnbear007]

iluvazngurl902


enable your PMs

 

[yy3d]

I sent all info last week but i have not yet received any email to confirm my order. Anyone got the email?

 

[SDRR]

Originally posted by: walrus
This is the bigest scam since the Kodak DC 4800. I don't know why the mods haven't locked it! If MS stops the easy replacement policy it will be falt of this thread and all the others on similar forums.

Had this not been posted, I would never have known about it and probably
would have went out and bought another (non-MS) mouse. My Intellimouse
Optical USB is only 6 months old and has serious cursor lag problems.

BTW, I called the 1-800 # last Monday, after being told it was on backorder,
it shipped on Thursday via USPS. Should be here soon

 

[fr]

Originally posted by: Johnbear007
Does the Intellimouse Explorer Wireless qualify? Important: Does the little red plastic area at the back of the mouse supposed to light up? I thougt it was but it never has ever since the first day... if it is suppose dto I would ike to get it replaced...


thanks

It does not and it's less annoying that way when you're watching a movie in the dark.