Hot! - Microsoft Intellimouse Replacement Offer

[fr]

Originally posted by: Johnbear007
Keyboards? how does that work? I have natural keyboard that broke a long time ago, will they replace it?

I think it has a standard one year warranty.




USPS? I remember I used to get my replacements UPS Next Day Air, but that was a long time ago.

 

[kof]

Originally posted by: mrMaC
mods, I ask that you delete this thread. Microsoft will catch on that the number has been placed on this site, and know that people are scamming them and will change their policy. If people truly need a replacement part let them search the microsoft website for the right numbers. I just don't want a few abusers to ruin it for those that truly need replacements.

It's microsoft that's scamming the purchasers of faulty products. I, like probably hundreds of others, am responsible for maintaining computer systems. No mouse, no work gets done. The loss of productivity greatly outweighs the cost of the mouse. We bought about 200 of these mice recently. Now I probably need to buy another 50 in case they start failing. My time alone to diagnose a broken mouse, pull the machine out and replace it, fill out a form for replacement and mail it costs the taxpayer about $10.

 

[stonecold3169]

unfortunetly, I work in a small town at an Officemax, and ever since this thread popped up here I get at LEAST 2 calls a day from different people asking for all of the info and the serial numbers from microsoft mice.. obviously we don't give them out (Or we make up wrong serial numbers, hehe), but the fact is that I honestly never got a scam call like that until this thread showed up... many people are abusing this system, and I think that this thread should be killed.

 

[LostHiWay]

Originally posted by: stonecold3169
unfortunetly, I work in a small town at an Officemax, and ever since this thread popped up here I get at LEAST 2 calls a day from different people asking for all of the info and the serial numbers from microsoft mice.. obviously we don't give them out (Or we make up wrong serial numbers, hehe), but the fact is that I honestly never got a scam call like that until this thread showed up... many people are abusing this system, and I think that this thread should be killed.

Talk about lazy...If they want to be a low life and scam free hardware they could get off their fat ass and go down to the store themselves

 

[recha]

I just called them. The lady on the phone was very nice to me and will be sending a replacement.

Btw, the # is 18003607561

 

[recha]

I'm glad I bought a Microsoft mouse.

 

[SDRR]

I got mine in the mail today

That's about a week since I called them.

 

[InverseOfNeo]

Originally posted by: SDRR
I got mine in the mail today

That's about a week since I called them.

Hmmm, I got an e-mail on June 25 saying it was shipped, and that was about four days after I called them and they said I would get it in about 7-10 days. Looks like its a bit late.:| But hopefully it will show up soon.

 

[WiseOne]

ahh my mouse crapped out of me today stupid microsoft, that phone # dosen't work for me. I guess i'll have to mail in the form and wait grrrrrr.

 

[subxeon]

this is a huge scam, i'd delete this post before every fraud gets it and starts abusing it.

"OH WOW I DIDNT KNOW U COULD REPLACE A DEFECTIVE HARDWARE PRODUCT FROM MICROSOFT, THIS IS A HOT DEAL"

bah, u gotta be kidding me.

 

This is great, my mouse that i have now will scroll for no reason sometimes and i was too lazy to go to best buy (only a month old) but i just got off the phone and replacement is on the way. Guess ill give this broken one to my buddy who is poor.
poo poo on the people abusing this, we need more companies to do stuff like this and less people taking advantage of them.
Kudos to microsoft.

 

[WiseOne]

the # finally worked, did you guys speak to a customer rep first or did you guys go directly to replacement (I think option 3)

 

[subxeon]

Anybody know the email address to describe problem with my keyboard, one button doesn't work.. i'd like to email them about it and show them that it doesn't work like this


'see i cn't get the "A" key to work unless i press relly hrd.

?

 

[Nightfall]

I too have to say Microsoft fixed the problem fast! I called them on a dead Intellimouse Optical and within a week I got my new one.

Very good deal! Lets try not to abuse it by trying to get free mice though. Microsoft is being nice by offering a free replacment policy, no questions asked. Abuse usually results in them being more restrictive.

 

[busmaster11]

Well I've had about two optical intellimice crap out on me, and I'm using two right now, both of them have this annoying problem of often getting stuck along the edges after screensaver, and one of they cuts out and needs to be plugged in every now and then...

I think thats reason enough to get in on this, after having paid hundreds for working mice...

 

[recha]

Originally posted by: WiseOne
the # finally worked, did you guys speak to a customer rep first or did you guys go directly to replacement (I think option 3)

You call the #, then press 3, then 1 later.

Btw, does this work for keyboards also?

 

[recha]

Originally posted by: Willith
Ok, I gave up on trying to do the call in thing. I called 2 times and both times the person told me to fill out the form and mail it in. I guess it will take even longer for me to get my mouse, it's a good thing I live in WA, so it won't be in the mail very long.

Dude, call again. I called them today and it worked. The entire convo lasted 3minutes and that includes waiting for the rep.

 

[KMHPaladin]

Got my intellimouse optical and wireless intellimouse explorer today. thanks microsoft, finally I can stop badmouthing them for at least one thing .

 

[recha]

I just went to Fry's to check out the MS mice and man, they are freaking expensive! For example, The MS Wireless Intellimouse Explorer is 59.99! The cheapest, most basic mouse is 19.95 already...crap man, what's w/ the prices these days?

 

[Kingofcomputer]

The price is reasonable for today's optical mouse. What're you complaining about?
If you want cheap, go with non-optical, no name brand - $0.99

I paid about $40 for my first computer's mouse about 10 years ago, it's optical that requires to use with a special pad.

Today you can get a MS wheel mouse optical for $3 (after rebate, from Fry's when it's on sale) plus buy one get one free (from ms replacement offer) - what a hot deal!!!

 

[TheCoop]

I just called the 1800 number and spoke with a lady, she asked for the part number on the bottom of the mouse, verified it and took my name and shipping info and said they are in stock and I will receive it within 10 days. Thanks.

 

[MixDJ]

OMG! I am SO glad this was posted again! I had no clue that I could return my defective Intellimouse! It went out just last week and I had to purchase another. Well, the good thing is, I have two pc's, so the other will come in VERY handy!

Wo0o0o0o0o0o

TY!

 

[recha]

mine should be coming tomorrow! yayyyy

 

[InverseOfNeo]

I got my Intellimouse Explorer 3.0 in the mail today. Its alright...I kinda like the design of the older one better but heh oh well.

 

[recha]

When the status says "Shipped" does it mean that they really sent it out? Or are they saying that just to make me believe that they have? Mmm, I hope I won't have to wait like a week or even longer like some of you guys even tho it says that it has been "Shipped".