Originally posted by: tbrooks40
okay, i am totally impressed and shocked i should add. i have been putting this off for a while thinking it would be a big run-around but broke down and called today before i went to get another mouse.
the whole process took about 5 minutes. there was no wait time believe it or not. i spoke to a nice lady who was familiar with the mouse replacement issue and she took the numbers off the back of my mouse, got my name and mailing address, got my email addy and told me the mouse would be shipped today and to give delivery 3-7 business days.
that just seems to easy for a business this big. all i can say is kudos to m$ and big-ups to the original poster, especially for keeping the contact/replacement info current. thanx a bunch. i have had this mouse for three years or so and she is definitely ready for retirement.
********UPDATE ALREADY********
Here is the email i just received:
Thank you for your Microsoft order. We have received your order.
Below is a summary of your order.
Your Order Number:XXXXXXXXXX
Order Date: 08/01/2002
Ship to:
RAYMOND BROOKS
ADDRESS
ADDRESS[2]
Sold to:
RAYMOND BROOKS
ADDRESS
ADDRESS[2]
$0.00 1 INTLMSE OPT 1.1 W32 PS2/USB EN/XC/F (Part No: D58-00025)
$0.00 SubTotal
$0.00 Shipping and Handling
$0.00 Tax
------------------------------------------
$0.00 Total
**********************************
Do not reply to this e-mail. This message was sent to you using an automated system. This e-mail alias is not monitored for replies. If you need help, please contact us through one of the methods described below.
**********************************
If you have any questions about your order, please visit http://status.microsoft.upgrade.com or call Customer Service, Monday through Friday, between 8 a.m. and 10 p.m. EST, at 800-360-7561 (toll-free in the United States and Canada).
Thank you for shopping with Microsoft.
**********************************************************************************************************
<<<<<UPDATED>>>>>>
Well I just don't believe it!! Here is the confirmation that the item was shipped today or yesterday...
**********************************
Please keep this e-mail for your records.
**********************************
Thank you for your recent Microsoft order. Please note that one or more of the items in your order were shipped. Your order details are listed below:
Order Number: 15564121XXX
Order Date: 08/01/2002
Ship to:
RAYMOND BROOKS
ADDY1
ADDY2
Sold to:
RAYMOND BROOKS
ADDY1
ADDY2
Part Number: D58-00025
Product Name: INTLMSE OPT 1.1 W32 PS2/USB EN/XC/F
Qty: 1
Unit Price: $0.00
Shipper: USPS
Tracking Number: 910215229013601XXXXXXX
For a complete order-status report, please visit
http://status.microsoft.upgrade.com
**********************************
Do not reply to this e-mail. This message was sent to you using an automated system. This e-mail alias is not monitored for replies. If you need help, please contact us through one of the methods described below.
**********************************
If you have any questions about your order, please visit
http://status.microsoft.upgrade.com or call Customer Service, Monday through Friday, between 8 a.m. and 10 p.m. EST, at 800-360-7561 (toll-free in the United States and Canada).
Thank you for shopping with Microsoft.
...again thanx to the original poster, even tho this was public knowledge I am sure many people wouldn't have gotten in on this (there is now a Sept. cuttoff date for the replacement) if they hadn't read about it here.
Furthermore, I am definitely sure if I would have gone through the M$ forms and what not as opposed to the 800# I wouldn't be getting this done inside of a week.
Lastly, I did read in some of the earlier posts where M$ had run out of the regular Intellimouse versions and had replaced some with the Explorer 3.0?? I wonder what the big difference is b/w the two and whether or not I lucked out and got an upgrade too...
If anyone got an upgrade because they were OOS can you email me or reply and tell me if you got a notification that they were sending an Explorer b/c they were OOS or did it just come as a surprise... i'd appreciate it.
...some people just are never satisfied! hehe