I bought this keyboard after reading many good posts about it on these forums.
Soon, letter r needed more pressure than the rest of the keys.
I contacted their customer service and received a reply that I had to send the keyboard back to them for repair.
I complained that I bought a new product a few months ago and now that it is malfunctioning, i have to pay even more to ship it back. This is the reply I got.
>>
I know its not convenient, but its the policy of this and most companies in the US, (apart from the very large major companies such as HP). Most goods returned to us are not defective, and this allows us to test the product and make sure its defective before issuing a replacement/ repair. We do cover our products with a two year warranty, so even though you have to send it to us, at least anytime up to two years if your product fails, unlike other products where you would have to throw it out, you can send it in for repair.
>>
I know that this may be normal.
But, what is not normal is that he claims that most of the parts returned to them are not defective! So, right there, I am worried they may ship the same keyboard back to me claiming that it is not defective.
So, I just forgot about it.
Customer service is an important aspect of a product. I just wanted to share this.