How best to handle this situation?

[nealh]

I tell you dealing with a store manager is so hit or miss..I got screwed at BB.com on order ..will never use them again....

I have been lucky with BB but I am very leery of them..I try to use my Amex Blue that still(for now) has best value gaurantee

 

[oslama]

If it is the hitachi drive then it is not shrinkwrapped.

The red wrap around drive capacity label is the only "seal" for the box.

 

[TechnoKid]

From now on, I am going to open the item in front of the manager just to verify the contents inside, if they have a problem with that, I would simply not purchase the item. I do this all the time when purchasing auto parts at the parts store, why can't retailers like BB get it right?

 

[gorcorps]

I was really surprised last time I went to BB. I had to return a CD that I already had... had some problems with them not offering it anymore or some crap. It just had a freaking bonus disc taped to it! They said it was a limited edition and they couldn't return it. I walked into the CDs, found the same one w/o the bonus disc, and asked for a manager. To my surprise, I got him! He was right back there already! Got everything taken care of without having to deal with crappy managers. Only the person at the counter sucked on this trip.

 

[mikegama]

When I was working in retail, we had to check for this sort of thing. People would try to return some computer memory, having swapped the real thing with their old ones. This is probably a case of that, where BB didn't verify the contents before re-shrink wrapping it and selling it again.

 

[vegetation]

why you say BBB is a scam ? aren't they trying to help consumers ? are you saying that they can't help at all ?

BBB has a strong reputation for doing squat with billion dollar companies who are their primary income source. BBB works well for small to medium sized companies though.

 

[statik213]

Originally posted by: thinlizzie
Wrong place for this. Probably brag and moan.

In any event, I think "your friend" may be screwed. This is why you always check for the factory tape seal over each end of the box...

Honestly, who reads brag 'n moan??? I'm glad that people actually helped this guy.... this thread probably would never have gotten this sought of feedback if it had been in Brag 'n Moan....

 

[JonathanYoung]

Originally posted by: statik213

Originally posted by: thinlizzie
Wrong place for this. Probably brag and moan.

In any event, I think "your friend" may be screwed. This is why you always check for the factory tape seal over each end of the box...

Honestly, who reads brag 'n moan??? I'm glad that people actually helped this guy.... this thread probably would never have gotten this sought of feedback if it had been in Brag 'n Moan....

That's a new one... "sought" in place of "sort".

 

[statik213]

 

[GoatHerderEd]

Why hasnt anyone mentioned 1888bestbuy ? I would call that first, tell them the situation. I talked to Judith (judy) telschow (i think thats the right spelling) but she was good, helped me out.

I acutaly had a HUGE problem with a service plan, http://www.edhayes.us/Home/Articles/Best%20Buy/ but Judy helped me with an ipod issue, ended up getting $40 because they shipped it to the wrong address (home instead of college) after it was serviced for 4 weeks.

anyway, call 888bestbuy and go to the store pollicy option. If they dont help, you may want to go to a different store, some managers are better than others. Make sure its the "GENERAL MANAGER" not some other crappy "ops manger" or "sales manager".

I used to work at BB so let me know if you have any other questions.

 

[Kelemvor]

Like others have said. Contact the corporate office and see what they say. If they say No, immediately contact your Credit Card company and dispute the charge because of fraud. The item in the box was not the item pictured on the box. Also fill out a complaint with the BBB and the attorney general/consumer protection facilities for your state.

I did this and actually got like $60 extra back from BB because they F'd around with me and their RewardZone program...

 

[woodscomp]

Ok so I am going to play Devil's advocate here to the OP.

When was the last time any manufacture even made a 6GB drive? I have been building PC's as a profession for 9 years. I remember 2GB, 4GB, and 8GB drives. I don't remember ever using a 6GB drive, and if so it would have been around the time of the 166MHZ PC's.

Another point it is, all hard drives that come in a retail package have the serial number and model number of the drive on the outside of the box, if these match the drive then it is a manufacturing problem or maybe your BIOS will not accept the larger drive.

And finally maybe you are mistaking the model number of the drive by reading the label and thinking that is what the size is?

Just some things to consider. All in all though if this is an old drive returned by a customer they did pretty well to have a 6GB drive last them that long, and secondly they are some of the cheapest people I have ever heard of to not just outright pay for the drive after owning a PC for that long with most likely no maintenece costs.

 

[byosys]

6GB drive are made. I've got one in my old G3 that still works perfectly (slowly, but perfectly). I highly doubt that BB had a 6GB HDD for sale - I doubt you could find one with out looking for it specifically, and never in a B&M store like BB. I hope BB dosn't get away with this crap yet again.

 

[Karaktu]

My continued suggestion when buying items that are not package in pilfer-proof plastic pagaging is to open it at the checkout counter to be sure what's on the box is what's IN the box.

 

[apoppin]

Originally posted by: fbrdphreak
Jeez people calm down, this isn't a "Bash Best Buy" thread. The kid's gotten enough construstrive help, back off. Let's recap:
(1) Go in and talk to the manager. Don't make an @$$ out of yourself by being ugly, it doesn't get you anywhere.
(2) If he won't help, talk to the District/Regional Manager.
(3) Then go to the BBB or Attorney General's office.
:roll:

Don't bother with Best Buy anymore . . . the managers won't help you and the upper management is preconvinced you are a "devil customer" they rather not deal with.

Go straight to #3 and save yourself the frustration and do a chargeback with your cc.

Then tell EVERYONE you know how crappy BB is.

 

[Anonemous]

Originally posted by: woodscomp
Ok so I am going to play Devil's advocate here to the OP.

When was the last time any manufacture even made a 6GB drive? I have been building PC's as a profession for 9 years. I remember 2GB, 4GB, and 8GB drives. I don't remember ever using a 6GB drive, and if so it would have been around the time of the 166MHZ PC's.

Another point it is, all hard drives that come in a retail package have the serial number and model number of the drive on the outside of the box, if these match the drive then it is a manufacturing problem or maybe your BIOS will not accept the larger drive.

And finally maybe you are mistaking the model number of the drive by reading the label and thinking that is what the size is?

Just some things to consider. All in all though if this is an old drive returned by a customer they did pretty well to have a 6GB drive last them that long, and secondly they are some of the cheapest people I have ever heard of to not just outright pay for the drive after owning a PC for that long with most likely no maintenece costs.

Let's see 6.4 gb drives were common around 1997-98. I got one when I built my system, it was a mid size drive. Highest at the time were 8.4 or 10 gig drives.

 

[mzkhadir]

Originally posted by: Anonemous

Originally posted by: woodscomp
Ok so I am going to play Devil's advocate here to the OP.

When was the last time any manufacture even made a 6GB drive? I have been building PC's as a profession for 9 years. I remember 2GB, 4GB, and 8GB drives. I don't remember ever using a 6GB drive, and if so it would have been around the time of the 166MHZ PC's.

Another point it is, all hard drives that come in a retail package have the serial number and model number of the drive on the outside of the box, if these match the drive then it is a manufacturing problem or maybe your BIOS will not accept the larger drive.

And finally maybe you are mistaking the model number of the drive by reading the label and thinking that is what the size is?

Just some things to consider. All in all though if this is an old drive returned by a customer they did pretty well to have a 6GB drive last them that long, and secondly they are some of the cheapest people I have ever heard of to not just outright pay for the drive after owning a PC for that long with most likely no maintenece costs.

Let's see 6.4 gb drives were common around 1997-98. I got one when I built my system, it was a mid size drive. Highest at the time were 8.4 or 10 gig drives.

When I first bought my computer, it had a 6.4Gb drive.

 

[slpaulson]

Originally posted by: mzkhadir

Originally posted by: Anonemous

Originally posted by: woodscomp
Ok so I am going to play Devil's advocate here to the OP.

When was the last time any manufacture even made a 6GB drive? I have been building PC's as a profession for 9 years. I remember 2GB, 4GB, and 8GB drives. I don't remember ever using a 6GB drive, and if so it would have been around the time of the 166MHZ PC's.

Another point it is, all hard drives that come in a retail package have the serial number and model number of the drive on the outside of the box, if these match the drive then it is a manufacturing problem or maybe your BIOS will not accept the larger drive.

And finally maybe you are mistaking the model number of the drive by reading the label and thinking that is what the size is?

Just some things to consider. All in all though if this is an old drive returned by a customer they did pretty well to have a 6GB drive last them that long, and secondly they are some of the cheapest people I have ever heard of to not just outright pay for the drive after owning a PC for that long with most likely no maintenece costs.

Let's see 6.4 gb drives were common around 1997-98. I got one when I built my system, it was a mid size drive. Highest at the time were 8.4 or 10 gig drives.

When I first bought my computer, it had a 6.4Gb drive.

Ditto
I'm not quite sure what woodscomp is trying to get to. How is it his fault that best buy sold him the wrong item?

 

[Mucker]

I once bought a couple of routers through OfficeMax and when I got home, one of them wasn't even in the box. They were very good about it though and fixed the problem instantly. You'd think that a manager would be interested in catching the thief that works for him. This was clearly an inside job and they should be grateful you notified them. Then again, this is a country that has lost it's direction and does not know how do do the right thing much of the time. Very, very sad state we're in.....

m

 

[lemongrass]

my dad bought a computer for BB...and they clamed that the computer he wanted was out of stock...and that he had to get the one on display...he had to get it becuase he returned his lab top and already payed like 200 something for the warentee for the lab top...and if he didn't buy a computer form BB, he would lost that 200...so he had to buy the one on display...for full price...i thought that items on display could not be sold for full price since it is not new, but used...at least thats what i learned from class...and also, he did not get any box or anything...just gave it to him and he payed...took it home...and i got home and asked him for all the cd's that was suppose to come with the computer...there were no cd's to be found...we called BB and they said they will send the cd's out, but never did...can't my dad sew them for not giving him a os cd???

 

[thedealmaker]

most likely, someone scammed BB and returned their old hard drive as new. And BB didn't bother to double check during the return. Well, you are screwed. Chargeback if you used CC. Otherwise, file complaint to BBB. Expect some effort to get your money back, but you will get your refund. Worst case is store credit.

 

[TechnoKid]

Originally posted by: lemongrass
my dad bought a computer for BB...and they clamed that the computer he wanted was out of stock...and that he had to get the one on display...he had to get it becuase he returned his lab top and already payed like 200 something for the warentee for the lab top...and if he didn't buy a computer form BB, he would lost that 200...so he had to buy the one on display...for full price...i thought that items on display could not be sold for full price since it is not new, but used...at least thats what i learned from class...and also, he did not get any box or anything...just gave it to him and he payed...took it home...and i got home and asked him for all the cd's that was suppose to come with the computer...there were no cd's to be found...we called BB and they said they will send the cd's out, but never did...can't my dad sew them for not giving him a os cd???

I suppose your father could sew them; a nice quilt of some sort that says "BB sucks"


edit: but in all seriousness......now he knows. He got screwed in his case. I dont think there is much he can do, how long ago was this? Sucks that an educated shopper only happens after the fact.

 

[M0NEYSH0T]

My uncle had this SAME problem. He bought a 100+GB hard-drive and when he got home to install it, there was a 30 GIG inside! He said he called Best Buy's corporate offices, 1-888-237-8289, and threatened to write a letter to the State's Attorney General and the BBB. Needless to say, BB made it right without much effort. You can't deal with store manager in situations like this.

They do NOT want the bad publicity.

 

[bigfil]

Originally posted by: Gilby

Originally posted by: LightningStrikes

Originally posted by: dpjax
didnt see a 'brag and moan' forum...

Yikes, with 198 posts you certainly didn't look very hard....

~~~~ Brag & Moan ~~~~

-LS

Not really for Brag and Moan, as it's not merely something to complain about. Do a chargeback on the credit card first, report to appropriate government authorities second. Not selling you what you purchased is actually quite illegal.

chargeback sounds excellent

 

[Fingolfin269]

Originally posted by: woodscomp
All in all though if this is an old drive returned by a customer they did pretty well to have a 6GB drive last them that long

I have a 6GB drive in an old computer that still works. I'm sure it will be broken now that I've mentioned that fact.