Originally posted by: byronm
Originally posted by: waggy
Originally posted by: byronm
Originally posted by: waggy
actually glad you posted it. now i sure know what company to avoid.
talk about bad communication. sounds like you need more work on running a business.
I would be happy to post the real emails here.
What is bad about what you see on RR anyways? thats what i'm asking for here
you would be willing to post the emails? go ahead.
Out of respect for myself and my former customer i would never actually post the emails.
I'm quite amazed the he posted my personal responses to RR as well as that is a violation of their terms of service.
Basically to sum up.
Order Placed, Notofication of Back order - few days - 40 emails go back and fourth about this order and other items he wants. He buys cpu locally, cancels order - signs up for inventory notification, receives notification of stocks, few days layer emails sales asking if he could do business again - we didn't respond yet - sales team had no clue who he was since his order/account had already been deleted per his request and we get tons of emails that appear legit but are fraud so i try and manually review these when i can to see if there is anything real out there.
2 days pass, i see the review on RR, surprised i ask him to revise it since i felt it was unfair he was reviewing an order that never happened and that he had canceled and that i could do business with him again (since it wasn't really sour at this point) - told him to email me personally. Respond to his email and agree and the best thing for him to do would be to have his friend receive it and mail it out if he wanted to get my current shipment without waiting for me to process the exports.
Emails exchange, they get bitter - the RR review is updated and he posts contents of our emails (that still ignore the truth of the matter) and i let it get to me and i go back and review my response and just spell out the truth. Mind you no email actually went beyond 48 hours to respond to unless it was the weekend.
Its probably a chain of 45 emails before the deal went sour, all responded to quickly.
If someone is good at framing the debate (especialy with the mantra the customer is always right) does that mean that i'm still wrong? all of the good we did is excluded and only his disappointing half of a story for an order that never happened is his full review.
so he never even completed an order from you guys?