How do you tell email users that no one can send them mail for 24/72 hours?

[Scarpozzi]

Just changed the MX record this morning due to a server switch. I hate PR stuff.

 

[Saulbadguy]

Don't tell them. When they get to asking you, say "what email problem." Then, blame it on your ISP. Or a virus.

 

[TMPadmin]

Should have told them before you changed the record so they had a chance to prepare. But now I would just say "I'll look into it", blame it on the ISP or the other recipient.

 

[kranky]

Due to a required change in our network configuration, incoming emails will be delayed for up to 72 hours. Your outgoing email will not be affected.

You will receive all the delayed incoming emails once the configuration updates are complete. If you are expecting critical email that cannot wait, you should contact the sender and make other arrangements (courier, fax, etc.) to receive the information.

 

[hevnsnt]

sounds good to me..

 

[her209]

You have been TERMINATED.

 

[Scarpozzi]

Hotmail just updated at least.

w00t!!!! GO GO GO!!!!!

 

[Thegonagle]

Originally posted by: kranky
Due to a required change in our network configuration, incoming emails will be delayed for up to 72 hours. Your outgoing email will not be affected.

You will receive all the delayed incoming emails once the configuration updates are complete. If you are expecting critical email that cannot wait, you should contact the sender and make other arrangements (courier, fax, etc.) to receive the information.

You're going to get some uppity-ups pissed because you didn't give enough advance warning, but if you're a man, you'll tell them, in the nicest way, to go fvck themselves.

Good luck!

 

[helloedchen]

just tell them the truth? what's so hard about that...

"Dear sir, we recently changed our MX records, mail will be delay for up to 1000Hrs. Sorry for the delay. Blah".

 

[Saltin]

This is one of the reasons to use a mail proxy.

I can't think of any instances where I would have to change an MX record.

Just plug in the new server at the same address.....

 

[PeeluckyDuckee]

Actually some of the contacts at our work place actually depend on hotmail service for communication :Q , while the rest of us use the exchange server. How frightening indeed.

 

[Scarpozzi]

Originally posted by: Saltin
This is one of the reasons to use a mail proxy.

I can't think of any instances where I would have to change an MX record.

Just plug in the new server at the same address.....

The only reason we changed though was to prevent these problems in the future. We've got a 2 server system and ended up taking one of the servers out of the config. I created 2 new "floating" ip addresses that I can add to any server as a secondary ip. This allows the services to be very mobile. My only problem is the MX record was in place back in March and was simply incorrect and filling the wrong mail queue. I've got it straightened out now, and it looks like most domains that matter are already updated after 2 hours.