How long does an RMA normally take to process?

[EGGO]

I don't want to say Maxtor stinks on poor RMA service because this is the first time I've ever done an RMA on anything.

I've RMA'd a new hardrive that I was told to go to Maxtor for instead of the vendor. It's now been over 2 weeks since the RMA was placed and when I called in to check the status of it, the automatic machine told me it's still in processing (and still the same, "Will take 2 business days to ship it").

Does this kind of stuff take this long?

 

[McMadman]

My replacement drive was ordered on 9/27 shipped on 9/28 from malasya (I think) and I believe I got it on oct 1st. I did an advance replacement, but after 2 weeks you should have the drive by now.

You might get a better answer calling and talking to a person.

edit: YMMV on getting a better drive than the one you sent in.
my 4G160J8 was replaced with an identical drive (this was a drive from the D540-DX line and was nearing 3 years old) I was actually hoping to get it replaced with something more modern, but it didn't work out that way.

 

[0roo0roo]

you shoulda done advanced replacement. they wait until they recieve your drive and stuff before they send u a replacement if u don't ...and that takes a while....

 

[EagleKeeper]

I have had no problems with RMA from Maxtor. Usually 2-3 weeks from time I shipped the item, until a replacement is returned. The replacements have always been a larger size than what was sent back.