HP deskjet 932c printer problems

[Rick014]

Pulling my hair out on this one.
I'm working on a friends printer, the problem is when you go to make a good quality print, it prints in grey scale useing red ink only. I've tried removing and reinstalling drivers, a different printer cable, and now have the printer over at my place on my system just to make sure that the operating system wasn't at fault. I replaced the ink cartrages, ran all the HP diognostic tests, as well as the cleaning and "prime the cartrages" function, and the only colors to print are the black and the red.
Any ideas?

 

[tomcas1]

Let me see if I got this straight. You print a test page using the self test method (method 1,3, or 4 on http://h10025.www1.hp.com/ewfr...amp;dlc=en&lang=en
) and it prints only in the black and red areas leaving all others blank.
Is that correct?

 

[Rick014]

I used a different test. I just used the test in your link. The page where you have the flower with different color background and "anything is possable..." underneath it. The page printed in only black and red.

 

[tomcas1]

I'm trying to see if the cartridge is printing the other colors as black and red, or if only black and red are printing leaving the other areas blank. Try method 3.

 

[Rick014]

On method 3, only the black and red print. Areas where the yellow and blue are suppose to be are blank.

 

[tomcas1]

You could simply put a new color cartridge in or you could try to free up the old one.

 

[Rick014]

I did replace the cartridges (both black and the color).
It's doing the same thing with the new cartridge.

 

[tomcas1]

Take the color cartridge out. Dab the print head on a wadded paper towel. Do you see three colored areas of yellow , magenta, and cyan? If not, then it is either plugged with dried ink or empty.

 

[imported_FruFruMcGee]

put some alchohol (the cleaning kind) on a qtip and rub it on the back of the cartridge and the contacts on the printer itself. let it dry for a sec and try again.

 

[Rick014]

I can see all three colors on the bottom of the print cartridge, and when dabbed with paper towel the ink comes off (no plug there).I also tried cleaning the contacts on the cartridge and the printer with isopropyl alcohol. The test page still inly prints in black and red. Areas where the yellow and blue should be are still blank.

 

[tomcas1]

Assuming you have the correct cartridge installed (78) , the only other suggestion I can make is to either verify that cartridge does not have burned out resistors by trying it in another printer, or to borrow a cartridge from another printer.

 

[Rick014]

I'm using an aftermarket cartridge, but I don't think it's the problem.
I was getting the same problem with the original cartridge and thought it was dried out so we ordered new cartridges, but it didn't solve anything. That'd why I think the problem is with the printer itself.