Pulling my hair out on this one.
I'm working on a friends printer, the problem is when you go to make a good quality print, it prints in grey scale useing red ink only. I've tried removing and reinstalling drivers, a different printer cable, and now have the printer over at my place on my system just to make sure that the operating system wasn't at fault. I replaced the ink cartrages, ran all the HP diognostic tests, as well as the cleaning and "prime the cartrages" function, and the only colors to print are the black and the red.
Any ideas?
I'm working on a friends printer, the problem is when you go to make a good quality print, it prints in grey scale useing red ink only. I've tried removing and reinstalling drivers, a different printer cable, and now have the printer over at my place on my system just to make sure that the operating system wasn't at fault. I replaced the ink cartrages, ran all the HP diognostic tests, as well as the cleaning and "prime the cartrages" function, and the only colors to print are the black and the red.
Any ideas?