Lets face it, NO ONE can compare to Newegg's service.
I had a bad experience with ZipZoomFly recently, (I used them ONLY because they still use Fed Ex at a reasonable cost) I spent 1600 beans there within the period of a week, got a bad set of fancy Corsair ram (303 dollars). One stick failed memtest horribly, I called them up about it and they told me they would give me a full refund. I sent them in, got the run around from them with the customer service representative switcharoo, and ended up receiving a refund minus the 45.45 restock fee.
I immediately called them and a trained monkey on the other end kept repeating " the memory tested good". that is all he could say. I asked to speak to his manager and got voicemail , and I left a message to return my call and guess what, not a peep from them. I sent multiple e mails and same thing, nothing.
Now before you say well maybe the memory was OK, I will tell you this: I have been building computers for 10 years, and know a bad memory stick when I run across one. Memtest86 verified that one stick was bad, (not both) and I tested them in two different platforms. The bad stick had scratches on it, so I was probably not the first own them.
I hate being ignored and hate someone screwing me out of my money even more so I did this:
1. Negative Evals at reselleratings.com and pricegrabber.com. they probably don't care about them since they never respond to any of the many previous complaints. BUT - other people deserve to know.
2. I wrote a very detailed complaint to the Better Business Bureau. http://www.bbb.org/ This is what you will probably be most successful with. (they have 10 days to respond back to the BBB)
3. I wrote to the manufacturer of the memory explaining my experience, how I received a defective product of theirs that appeared to be used. And that they charged me a restock fee which tells me they may be sticking it back on the shelf to be resold again.
I finally received this yesterday:
I had a bad experience with ZipZoomFly recently, (I used them ONLY because they still use Fed Ex at a reasonable cost) I spent 1600 beans there within the period of a week, got a bad set of fancy Corsair ram (303 dollars). One stick failed memtest horribly, I called them up about it and they told me they would give me a full refund. I sent them in, got the run around from them with the customer service representative switcharoo, and ended up receiving a refund minus the 45.45 restock fee.
I immediately called them and a trained monkey on the other end kept repeating " the memory tested good". that is all he could say. I asked to speak to his manager and got voicemail , and I left a message to return my call and guess what, not a peep from them. I sent multiple e mails and same thing, nothing.
Now before you say well maybe the memory was OK, I will tell you this: I have been building computers for 10 years, and know a bad memory stick when I run across one. Memtest86 verified that one stick was bad, (not both) and I tested them in two different platforms. The bad stick had scratches on it, so I was probably not the first own them.
I hate being ignored and hate someone screwing me out of my money even more so I did this:
1. Negative Evals at reselleratings.com and pricegrabber.com. they probably don't care about them since they never respond to any of the many previous complaints. BUT - other people deserve to know.
2. I wrote a very detailed complaint to the Better Business Bureau. http://www.bbb.org/ This is what you will probably be most successful with. (they have 10 days to respond back to the BBB)
3. I wrote to the manufacturer of the memory explaining my experience, how I received a defective product of theirs that appeared to be used. And that they charged me a restock fee which tells me they may be sticking it back on the shelf to be resold again.
I finally received this yesterday:
Biggest thing is take your time when writing letters, include all the pertinent info and base your complaint on facts not emotional output.