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Even cheap measures were neglected by LIPA, according to the June report. LIPA lacked basic procedures for clearing roads outside of hospitals and schools, locating and repairing downed wires,
communicating with customers and keeping call centers working, maintaining poles, and trimming trees around power lines in order to prevent tree-caused outages associated with major storm events.
LIPA spends less thinning vegetation around transmission stations than other utilities,
clears less 6 feet around distribution equipment as compared with the industry standard, which is 10 feet and doesnt have a consistent cycle for
trimming trees. Workers might not hit some trees for
seven or eight years, according to the report, which recommended a four-year cycle.
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But LIPAs biggest flaw identified by the report was the utilitys inability to communicate well with the public. Clogged call centers are especially problematic since LIPA relies on customers to report their own individual outages.
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