Old thread revived by noob with an attitude.
admin allisolm
My girlfriend bought a 2013 Elantra Limited. When she got it there was a small scratch on an interior panel. It was the only car configured exactly how she wanted (exterior color, interior trim, and interior color) so she took it. The dealer promised they would fix it.
She took it to them and they fixed it. Once she got it back she noticed that there was a fine layer of debris all over interior trim and panels. It almost completely obscured the speedometer when the light was against it. They had also cut a hole into her leather dash trim above the trim piece they tried to fix.
We took it in for its oil change and asked them to take care of it. They said of course and set to work. They only managed to clean off half of it and said the rest wasn't going to come off and to live with it. They also didn't fix the leather.
My girlfriend didn't take too kindly to this. She and I pointed out that this was a new car and now looks like its not been taken care of and has very rough patches of interior trim because of debris they left behind. The manager argued but finally conceded and said he would fix it. He asked her to bring it back the next week, she did. They even gave her a fully loaded Genesis Sedan whose rear tyres may or may not have the same level of life anymore, but that is besides the point.
She got it back today. Now, the leather trim on the top of her dash is textured, like any interior leather. To fix the hole they decided to sand the area down, as well as the surrounding area. Now, she has a 3 square inch area of sanded leather trim that looks horrendous. They didn't manage to clean off any more of the debris, which I'll get to in a moment, and they put two more scratches and a dent in the interior trim they originally fixed. This piece of trim goes from the top of the center console all the way to the gear lever. She was so upset she took the car and left, called Hyundai customer service to make a complaint.
While she spoke to the customer service rep they told her that the debris and residue she's referring to sounds awfully similar to the same residue left behind when an airbag is deployed. They believe that the dealer originally accidentally deployed an airbag and never told her about it. From here, they are contacting the dealer to get their side but will be contacting her in 24-48 hours with a resolution.
What the F? I can't understand how incompetent a dealer has to be to do this much damage and do so little to fix it all. If they really did deploy an airbag I'm not sure what they'll do. I'm at a complete loss of how they'll fix all the trim pieces without completely replacing her interior. Since its all once giant piece on her dash and the trim piece is huge. I've never heard of this much issues with car service.
Update 11/20/13
Hyundai's interior "specialist" came out today to asses the damaged panels and clean the rest of the debris.
First, he got most of the debris but still left behind a few places. Ok, fine, but...
He damaged the paint even more on the center console panel (that runs from the shifter to the top of the dashboard), he used a solvent on the clock face and it started to eat away at the film on it which he decided he would fix by using CLEAR COAT SPRAY FROM A CAN ON THE INSIDE OF THE CAR TO COVER UP THE DAMAGE. /anger
After that he decided to continue using the solvent on part of the panel that had the paint/lettering for MP3/Aux/etc under the entertainment system and he ended up removing part of the lettering. Now it looks horrible.
I called Hyundai customer care again and voiced all these concerns. Our rep was unavailable, which is understandable, but I requested they come up with a plan to get all these pieces replaced as soon as possible. The holidays are coming up and we don't have time for these 1-2 week lead times for repair, which have only so far made things worse, and at this point it is becoming ridiculous and outright obnoxious with what we have to go through to get the damaged they caused fixed. It is a waste of our time and honestly, we don't want the car anymore in this condition. A 6 month old car purchased brand new should not have all this damage or hassle.
TL;DR - Hyundai dealer scratched and ruined my girlfriends cars interior and potentially set off an airbag. Three times they've had it to fix it but have made it worse every time.
admin allisolm
My girlfriend bought a 2013 Elantra Limited. When she got it there was a small scratch on an interior panel. It was the only car configured exactly how she wanted (exterior color, interior trim, and interior color) so she took it. The dealer promised they would fix it.
She took it to them and they fixed it. Once she got it back she noticed that there was a fine layer of debris all over interior trim and panels. It almost completely obscured the speedometer when the light was against it. They had also cut a hole into her leather dash trim above the trim piece they tried to fix.
We took it in for its oil change and asked them to take care of it. They said of course and set to work. They only managed to clean off half of it and said the rest wasn't going to come off and to live with it. They also didn't fix the leather.
My girlfriend didn't take too kindly to this. She and I pointed out that this was a new car and now looks like its not been taken care of and has very rough patches of interior trim because of debris they left behind. The manager argued but finally conceded and said he would fix it. He asked her to bring it back the next week, she did. They even gave her a fully loaded Genesis Sedan whose rear tyres may or may not have the same level of life anymore, but that is besides the point.
She got it back today. Now, the leather trim on the top of her dash is textured, like any interior leather. To fix the hole they decided to sand the area down, as well as the surrounding area. Now, she has a 3 square inch area of sanded leather trim that looks horrendous. They didn't manage to clean off any more of the debris, which I'll get to in a moment, and they put two more scratches and a dent in the interior trim they originally fixed. This piece of trim goes from the top of the center console all the way to the gear lever. She was so upset she took the car and left, called Hyundai customer service to make a complaint.
While she spoke to the customer service rep they told her that the debris and residue she's referring to sounds awfully similar to the same residue left behind when an airbag is deployed. They believe that the dealer originally accidentally deployed an airbag and never told her about it. From here, they are contacting the dealer to get their side but will be contacting her in 24-48 hours with a resolution.
What the F? I can't understand how incompetent a dealer has to be to do this much damage and do so little to fix it all. If they really did deploy an airbag I'm not sure what they'll do. I'm at a complete loss of how they'll fix all the trim pieces without completely replacing her interior. Since its all once giant piece on her dash and the trim piece is huge. I've never heard of this much issues with car service.
Update 11/20/13
Hyundai's interior "specialist" came out today to asses the damaged panels and clean the rest of the debris.
First, he got most of the debris but still left behind a few places. Ok, fine, but...
He damaged the paint even more on the center console panel (that runs from the shifter to the top of the dashboard), he used a solvent on the clock face and it started to eat away at the film on it which he decided he would fix by using CLEAR COAT SPRAY FROM A CAN ON THE INSIDE OF THE CAR TO COVER UP THE DAMAGE. /anger
After that he decided to continue using the solvent on part of the panel that had the paint/lettering for MP3/Aux/etc under the entertainment system and he ended up removing part of the lettering. Now it looks horrible.
I called Hyundai customer care again and voiced all these concerns. Our rep was unavailable, which is understandable, but I requested they come up with a plan to get all these pieces replaced as soon as possible. The holidays are coming up and we don't have time for these 1-2 week lead times for repair, which have only so far made things worse, and at this point it is becoming ridiculous and outright obnoxious with what we have to go through to get the damaged they caused fixed. It is a waste of our time and honestly, we don't want the car anymore in this condition. A 6 month old car purchased brand new should not have all this damage or hassle.
TL;DR - Hyundai dealer scratched and ruined my girlfriends cars interior and potentially set off an airbag. Three times they've had it to fix it but have made it worse every time.
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