i dropped my hard drive.

[Cheezeit]

Originally posted by: Oyeve

I disagree completely.

If you were a maker of furniture, and some guy bought a chair from you, lit it on fire, then asked you for a refund because it was still within the warranty period, what would you say?

Asking the manufacturer for a refund is fraudlent, dishonest, and just plain wrong. When people do this sort of thing, it does cost the manufacturer money, costs which they then pass on to other customers.

Like one year warranties are not a ripoff? And its not one year from the day you buy it but from the day it was made. They are only now making longer warranties. Unless he dropped in 10 feet onto cement I beleive a drop from a nominal height (a couple of feet) should not break a HD. I have dropped complete system while on from over 5 feet to test reliability and rarely has this rendered the HD unsuable. What about laptop HDs? laptop take much more abuse than desktop PCs. HDs are made to take much more abuse than you think, so unless you slam it on the floor I think a simple drop should be covered under warranty.

Why would you ever want to drop a system in the first place, even if you wanted to test relaibility?

 

[Thorny]

Originally posted by: TankGuys

Originally posted by: Oyeve
Most likely the heads slide completely to either side of the platter. Try smaking it while on, on one side then the other. Also, if there is no noticable damage RMA that sucker! I hardly think the HD manufacturer is going to go broke. They rip us of with refurb replacements so why not RMA it if he can? You spend good money and if it goes bad legit you get a refurb in replacement? Screw em, RMA if you can.


Rant off.

I disagree completely.

If you were a maker of furniture, and some guy bought a chair from you, lit it on fire, then asked you for a refund because it was still within the warranty period, what would you say?

Asking the manufacturer for a refund is fraudlent, dishonest, and just plain wrong. When people do this sort of thing, it does cost the manufacturer money, costs which they then pass on to other customers.

If I buy something I expect it to be durable for everyday use and would expect the manufacture to back up their product. If you rma something with an HONEST description of what happened to it, it is not fraud. They have the option to deny your request, however most will chose to maintain customer loyalty by absorbing the cost of fixing it.

Why is everyone here so quick to bash anyone who wants to rma something? If something breaks, whatever the cause, and the vendor/manufacture accepts the rma, what is the problem with that? If the manufacture suspects user abuse they have every option to deny the rma, and it is their option to accept it or not. I have always been honest when rma'ing a product and have NEVER been refused, even when it was my fault and I told the company about it. Does this make me a bad person?

The only thing that would be wrong about trying to rma something you broke would be lying about what happened to it. Be honest and give the manufacture all the information about what happened so they can make an informed decision about replacing your product. If they say no, deal with it, it was your own fault anyway.If they say yes, praise their excellent customer service to everyone you know.

 

[Oyeve]

Q]

Why would you ever want to drop a system in the first place, even if you wanted to test relaibility?


[/quote]

When I have to make decisions on HW purchases for 63,000 people, yeah, I have to do reliability testing.

 

[TankGuys]

Originally posted by: thorny169


If I buy something I expect it to be durable for everyday use and would expect the manufacture to back up their product. If you rma something with an HONEST description of what happened to it, it is not fraud. They have the option to deny your request, however most will chose to maintain customer loyalty by absorbing the cost of fixing it.

Why is everyone here so quick to bash anyone who wants to rma something? If something breaks, whatever the cause, and the vendor/manufacture accepts the rma, what is the problem with that? If the manufacture suspects user abuse they have every option to deny the rma, and it is their option to accept it or not. I have always been honest when rma'ing a product and have NEVER been refused, even when it was my fault and I told the company about it. Does this make me a bad person?

The only thing that would be wrong about trying to rma something you broke would be lying about what happened to it. Be honest and give the manufacture all the information about what happened so they can make an informed decision about replacing your product. If they say no, deal with it, it was your own fault anyway.If they say yes, praise their excellent customer service to everyone you know.

If you honestly say what happened, then sure, go ahead and request a replacement. Indeed, there's nothing wrong with that.

In any case, it is not right to just return it and say it doesn't work withough admitting it was dropped. Second, if the request is denied, there's nothing wrong with that.

As for those who say that it should be built durably, and the manufacturer should stand behind it, I agree. That's why warranties cover basic usage, failure from defects, and whatnot. They do not cover things being dropped, or anything like that. A manufacturer cannot warranty against any contingency. Realistically, why should a manufacturer have to warrant a hard drive against being dropped? That's not something it should be exposed to in the first place. Sure, it's a easy mistake to make, but you can just as easily spill your drink on it, and that's not covered (nor should it be).

This policy is completely reasonable. To put it another way, If you custom built a computer for someone, and then they knocked it over and it fell off thier desk and stopped working, should you as a builder be held responsible for this?

 

[eviljoker]

tested it on cap limit and it works but it doesnt work on master or slave.