Seriously, that is ridiculous... though they may be 'Geniuses' almost nothing of value gets solved at Tier 1 Tech Support... it seems to go like this:
Tier 1: "Is the computer plugged in?"
Tier 2: "Do you have drivers?"
Tier 3: "What you are going to want to do is going to this slightly hidden part of our website, that is where we keep the good drivers... now, I'll walk you though the process of clearing your registry (or library) and then implementing the new drivers. Next, we will begin the optimization process to ensure that they work well"
Tier 4: "Terribly sorry that this has been happening to you, here is a replacement machine and a free hat"
Go with what nweaver said, get a manager in there. They have more power anyway when it comes to getting issued resolved in a timely manner.