- Jun 30, 2014
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Here's what I would try.
I would focus on what I can do, and do that well. You hate what management is doing... then ignore it so it doesn't bother you.
They make terrible decisions that make it harder to do the job? Not your problem. You only have to do what you can with what you have to work with. Stop thinking about how much better it could be. You'll find your hatred will melt away when you can take pride in what you're doing even though nobody is helping you do it better.
You're not the owner or the manager, so don't carry their incompetence on your own shoulders. If it takes you an hour to do what used to take 5 minutes, then be satisfied that nobody else could have done it in less time... in that environment.
I had a job like that, where management seemed hell-bent on taking every action possible to keep us from getting the job done. All we could do is cope with the environment we were placed in. And I found satisfaction in knowing I was doing a great job under the circumstances, even though I was occasionally threatened with termination for poor performance. I knew that was just their way of terrorizing people. If they started laying it on too thick, I'd ask my manager to help me work on ways to improve. That would shut him up for a couple months, because there was nothing he could say - in fact, he went out of his way to avoid me for weeks because he was afraid I'd ask him again about helping me improve.
That's a good way to think about it. I don't really get much shit from my supervisor, it's his supervisor ... which you're right, falls under upper management. They've changed so much and made this job harder to do. Nothing about the job itself has changed, but things like our knowledge base or changing the way we document things, etc.
Other than that they aren't threatening me with write ups or termination at all. If anything they're just riding us on more quantity than quality. So I'm being punished for actually trying to fix things, which I think in the long run will help more. It prevents the same person from calling back 50million times. XD The only draw back to that is that majority of the issues I resolve are the people who have called back 50 million times, because people are going quantity over quality. So people I talk to are usually super angry, I need to spend a large amount of time fixing it, and there's 0 recognition for it. I feel like I'm taking the burden for the company for providing good service.
^ That could just be me complaining, or being frustrated with the lack of everything in this workplace. Do you think that's at least a reasonable frustration?