I Hate You Gigabyte

[Rifter]

Ok here is my most recent gigabyte customer service experience. If anyone here can offer some useful help in this matter please reply to this post.

Upgrade girlfriends comp from a phenom I to a i5. Buy a mobo/cpu/ram and new GPU and SSD as well as win7(she was running 3 different versions of linux previously) as she wants to game now.

Mobo with the issue is a GIGABYTE GA-Z77-HD3

Install all the new parts and have to remove what was the boot drive, a 500GB WD black and replace it with a SSD for a boot drive.

All this goes fine, i had to remove the old boot drive as new GPU is way to big to allow me to keep it in the case, it blocks 2 HDD bays, and the boot drive was the smallest HDD in the case so i pulled it when i did the upgrade.

Told girlfriend to move all relevant data from boot drive onto the Seagate 1TB or 1.5TB drives before i began this upgrade, the other drives were already in the system(this is where i went wrong IMO never trust your girlfriend to do anything right)

So get system together and its been running fine for 2 months.

She remembers she had a bunch of stuff she needs on her desktop, which happened to be on the boot drive i removed, and for some reason she never backed it up to the server even though i wrote a script to do this and left it on her desktop(on all 3 OS she was running) and told her to run it monthly........

So I buy a 3.5 to 5 1\4 adapter to reinstall boot drive into system so she can get data off it.

This is where everything goes south.

Install drive fine, boot up comp.

Comp stops immediately after BIOS screen with a GRUB error partition not found(which is rather odd because all three linux OS's are still intact on the WD drive) but it shouldn't be booting from this drive anyways.

Not a huge deal figured the bios must have made the drive i just connected the boot drive. So i go into the bios and find im correct, im slightly annoyed the bios would override my previous settings just because i installed a new hard drive but whatever. Set up boot options again for SSD to be boot drive and remove the WD black from the boot order entirely just to be safe.

Boot up comp again same grub error.

Go back into bios and its just as i left it, SSD as boot device with WD drive not even on list. WTF.

Must be bios glitch, so i reflash bios even though it was running most recent version.

Same issue, even with WD drive not in boot order at all its still trying to boot off it first there is nothing i can do to stop this.

So i try and find out if this is a drive issue somehow. I install this WD drive into 3 other PC's i have in my house, my gaming rig, my HTPC, and my server. They are running various mobo's and OS's and it boots fine as an additional hard drive in all 3 systems none of them decide to try and change the boot order on me and im able to access data just fine(while its on the server i copy it onto it so girlfriend has access to data).

IMO this is more than enough info to prove that Gigabytes BIOS is screwed up, it is obviously completely ignoring the boot order option in the BIOS and attempting to boot off the WD drive even though it was installed as SATA device 4 and not even on the boot order in the BIOS.

I e-mail gigabyte to inform them about this and ask when a revised version of the bios without this glitch is expected to be released, and get a response telling me its a hardware issue on my end.

So hence the thread title, F*** You gigabyte.

I will never purchase another gigabyte product if this is acceptable customer service to them.

IMO the bios completely ignoring the user selected boot order is a MASSIVE PROBLEM.

No profanity in thread titles please, even if it is censored
-ViRGE

 

[dclive]

One technician made a mistake at Gigabyte and you swear off the brand forever? C'mon, that's a little dramatic, don't you think?

 

[nightspydk]

The eyes that see.

I've run gigabyte boards on temperatures you'd consider insane and that's why I love it. True the boards are not green in any way actually very far from that and they could not be made here due to regulations, so they are made in india or whatnot.

Fact of the matter they produce high quality motherboards that I cannot get elsewhere.

Customer service I find that perfect and the forum is also there.

Using asbestus was normal with motherboards just a few years ago. I feel for those kids tho they need to do something about it themselves.

 

[piasabird]

RMA Motherboard. All motherboards are different.

The manual says the two SATA3 Connectors can be configured for RAID. Maybe this has to do with the problem??

Raid Configuration might have been turned on or maybe it is a default with one hard drive and one SSD.

 

[jaqie]

I have run mostly gigabyte motherboards since the days of the socket A. I have never once seen this problem where it did not end up being a user configuration or other hardware problem.

First thing to try is to boot off of the hard drive with the choose boot device option on boot, usually F12.
Second thing is to try to move the drive to another SATA port.
Third thing to try is to check for there being enough power for the system's proper functioning while the extra hard drive is installed. Don't assume, check. with a multimeter on boot.
Fourth thing to do is check the sata cable you are using for that drive, swap it with another sata cable.

 

[Mars999]

I have used a boat load of Gigabyte MB's also, and never had any issues with them either... not saying they don't have bad eggs, but saying overall they have a good product. I like Asus and MSI also, but usually end up with a Gigabyte MB in the end....

 

[Ketchup]

My motherboards have usually changed boot order when adding a drive, because I don't pay attention to the port number I am plugging it into. I know I am going to go into the BIOS and verify it anyway.

Also, as others have mentioned, if you are plugging it into a SATA port running off a different chip, that will change your results as well.

When all else fails, blame somebody else, right?

 

[ronss]

i had a gig board sitting on my dresser, and my cat chewed a corner of it, roughing it up and a wire...i sent it to gig without knowing what was wrong..they sent a pic, and bingo, the cats teeth came into mind.. and i told them it was probably the cat...they fixed it and sent it back,just shipping cost...it works....i thought that was nice of them....i will buy another in the future

 

[tweakboy]

I hate gigabyte too.

The best motherboards in the world is ASUS, now you know better for next time. gl

 

[IntoxicatedPuma]

I've also had nothing but good experiences with Gigabyte, though I've only had 4 MB's (z68, and 3 H77s) from them

 

[SunnyD]

X79-UD3 here, working a-ok. Poop happens. Take your lumps and move on.

 

[jaqie]

I've also had nothing but good experiences with Gigabyte, though I've only had 4 MB's (z68, and 3 H77s) from them

I've had almost a hundred now... used and new.

 

[IntoxicatedPuma]

I've had almost a hundred now... used and new.

congrats