I sold a mobo for $180 on eBay and now the buyer wants to return it after 28 days..

[mvbighead]

This is why I only use amazon.

I nearly had the same thing happen to me on Amazon.

Seller buys a Verizon Samsung Galaxy Nexus... it doesn't work on AT&T, he wants a refund. I'm like, you bought it at a significant discount, just sell it local or whatever. Amazon was suggesting I comply with the return.

It was sold under a Samsung Galaxy VERIZON ONLY listing... what more could I have done?

Fortunately a day or two later he said he was able to sell it locally.

 

[KlokWyze]

Motherboards can be finnicky and have a lot more points of failure than any other part in a computer. It's quite possible it was damaged in shipment or even you handled it incorrectly. It is certainly a possibility. He even mentions "post" and testing individual components, which most complete 'tards wouldn't know what the latter means.

Also, this might be the most important point: I don't see the buyer asking for a refund. They just say "Please help us resolve", but not sure what you could do. lol

 

[IndyColtsFan]

I once sold a motherboard on eBay and the guy emailed me saying it didn't work. Like you, I knew damn well it worked fine when I shipped it. So I sent him an email and said "It worked fine when I shipped it. Please describe what is happening and I'll see if I can help you." A couple days later, I got a reply that it was working and he was just "Testing to see if I was honest."

W T F

I've never really had any other issues selling on eBay but I have some stuff to sell and was wondering if I should sell them on AT instead.

 

[Blanky]

This is why I only use amazon.

Amazon will own your ass as a seller at least as hard. Everything is to cater to stupid buyers, it doesn't matter what they do they are always right.

Has he give you feedback yet? I would tell him NO. Unfortunately he's likely to give you bad feedback. Whos to say he didn't fry it.

If he gave feedback seller may have a case, otherwise who cares if this guy fried it. He can say he didn't and the seller is on the hook.

 

[KlokWyze]

He hasn't asked for a refund yet.... why do so many collectively jump the gun?

JUST TALK TO THE FUCKING BUYER.

 

[nace186]

Tell him to go to the beach.

 

[rh71]

ahh the joys of buying used... save a buck, gain a headache.

 

[rudeguy]

He hasn't asked for a refund yet.... why do so many collectively jump the gun?

JUST TALK TO THE FUCKING BUYER.

Do you think the buyer is asking for an in-home service call?

 

[WilliamM2]

He hasn't asked for a refund yet.... why do so many collectively jump the gun?

JUST TALK TO THE FUCKING BUYER.

He asked for a return. Do you think he wants to return it without a refund?

And he will get a refund. The policy you state in your listing means nothing, PayPal give the buyer 6 months to return, period.

 

[KeithTalent]

Should have sold that kind of thing in FS/FT. Can't trust that an eBay buyer knows what they're doing.

This.

KT

 

[KlokWyze]

He asked for a return. Do you think he wants to return it without a refund?

And he will get a refund. The policy you state in your listing means nothing, PayPal give the buyer 6 months to return, period.

After ordering all components for desktop, we cannot get this motherboard to post. Replaced other components to try to figure out if some other component wasn t working however, it still didn t post. Items are in same condition as received. Spent a lot of time on this. Please help us resolve.

I don't see him asking for one. All the OP said was he saw that message and it sounds to me like he's assuming the buyer is going to ask for a refund and be a pain in the ass... all without really talking.

Maybe the customer is just asking for help in case he's doing something wrong. The point is to communicate with the buyer instead of assuming shit, getting all defensive, creating threads whining about evil ebay/PP.

Am i missing where the customer is specifically asking for one?

 

[rudeguy]

I don't see him asking for one. All the OP said was he saw that message and it sounds to me like he's assuming the buyer is going to ask for a refund and be a pain in the ass... all without really talking.

Maybe the customer is just asking for help in case he's doing something wrong. The point is to communicate with the buyer instead of assuming shit, getting all defensive, creating threads whining about evil ebay/PP.

Am i missing where the customer is specifically asking for one?

maybe you should read the thread title?

 

[SlitheryDee]

I haven't tried to sell anything on ebay in a long time. It seems like utter crap now. The reality of buying second-hand shit is that you get a good price, but without any guarantees. That's the way it's supposed to work. One of the main reasons a seller can be expected to accept a very low price for an item is the knowledge that once they sell it, they're done with it. They don't have to worry about the thing coming back to haunt them 6 goddamn months later, which is enough time to almost forget you even sold a thing. Hell, it's enough time to have forgotten what you bought with the money you got for it. If you have to warranty the damn thing like a new item you might as well sell it for full price. That defeats the whole purpose of a place like ebay for both the buyer and seller.

 

[DesiPower]

Yes, OP, you are screwed, bend over and unclench. Its same with Amazon. Buying on these sites is awesome! selling sucks monkey balls.

 

[feralkid]

I get that he's past your return window but what's the statue of limitations on how long a buyer has to decide if an item works? Seems rather ambiguous...

Don't know, probably need to ask the sculptor.

 

[Schfifty Five]

http://www.ebay.com/itm/251820169356

But my return policy explicitly states 14 days.

Now considering shipping times and all that stuff it would bother me of someone were a couple of days outside this window, but he's 2 weeks outside the window not to mention that 14 days is pretty much the standard for most retails stores. And if we're talking about business days, then he's still over a week late.

Not only that but I know god damn well this motherboard worked fine prior to shipping because I ran it for several days because I was debating on whether I should keep it for myself. And on top of that I am an experienced eBay seller who has sold many electronics on eBay and I know how to ship a package.


Here is the message I received today.

After ordering all components for desktop, we cannot get this motherboard to post. Replaced other components to try to figure out if some other component wasn t working however, it still didn t post. Items are in same condition as received. Spent a lot of time on this. Please help us resolve.


Makes me wonder if he had a lousy PSU in his rig that killed the mobo.

Obviously you do not accept the return. In a courteous response, let him know that it is past the accepted return policy and that he should contact the manufacturer for an RMA. You might get a neg, but you can respond to it and hopefully it will be seen that you didn't do anything sneaky/malicious.

 

[Subyman]

10% ebay fee kills it for me. I tend to mostly sell on forums or locally. Ebay does sell fast, so its nice to dump stuff. The risk of return isn't generally worth it for me though.

 

[DesiPower]

10% ebay fee kills it for me. I tend to mostly sell on forums or locally. Ebay does sell fast, so its nice to dump stuff. The risk of return isn't generally worth it for me though.

You forgot to add the Paypal fees, which is 3% iirc and more if buyer used CC? so typically its 13% or more.

 

[rudeguy]

You forgot to add the Paypal fees, which is 3% iirc and more if buyer used CC? so typically its 13% or more.

The average ebay sales cost me right about 20% once shipping, ebay and payapal were all paid. Add in returns that were returned for no reason other than to avoid negatives and losing money was impossible to avoid.

 

[UaVaj]

scambay is truly pathetic in every way.

only use scambay for petty stuff.

 

[WT]

I bought a board/CPU combo over on [H] late last year and couldn't get it to POST. Spent 3 days trying different things - cleared CMOS by jumpering pins, 4 different sticks of RAM, different PSUs, a different CPU. Seller assured me it worked, so I wasn't giving up until I had exhausted all possible fixes.

I had all but given up when I popped out the CMOS battery AND reset the CLR-CMOS - I had never had to do both before, it was usually one or the other - and that did the trick. Something he had left configured in the BIOS didn't agree with my setup on my end. You simply cannot assure the buyer has any competency in fixing an error such as what I ran into, but you have little recourse on the matter as a seller now.

Also, this time of year, static is absolutely horrible here in the Northeast climate, and I make doubly sure to ground myself by touching something metal near my workbench, as a shock can easily kill any component I pick up. If the buyer is located in the NE, I'd guess that he killed his new board/CPU combo by giving it a nice zap as he unboxed or handled it.

Edit: 88, you are in Hanover ?? Dude, sell me some stuff rather than deal with Ebay !!

 

[smitbret]

Its for this reason that I don't sell on ebay anymore ... to easy to get ripped.

I sell 1 item a year, max, on eBay and that's only if I can't sell it reasonably somewhere else. Too risky and expensive for the buyer to just screw you over in the end. I can't figure out how they are still even in business.

Oh, you're screwed BTW. Thank you, eBay.

 

[AznAnarchy99]

Just sold a laptop on craigslist two days ago. My price was $150 and the dude asked if he could buy it for $100 cause he's a high school student and was desperate for a laptop. Today he texted me that Windows alerted him that he will need a new battery... It's a 5 year old laptop.

We'll see how this goes. Maybe he can use that $50 he saved on a new battery.

 

[Gooberlx2]

I have always sold my stuff as is, no returns.

If the buyer is stating it never worked, a no returns policy isn't really going to be helpful. Possibly less so, given whatever context Ebay would choose to derive from that and the fact that they're so historically buyer biased.

 

[purbeast0]

tell him to fuck off.