I need to start off by saying this;
You know how you buy a brand of product and it or the customer interaction you get from the company providing it turns out to be fantastic? Remeber how your next trip to the store spurs you to head for that product or brand?
It's called brand loyalty, and wht you are about to read is an exercise is brand DISloyalty.
I had trouble with a line of XFX items. The 7900GS.
Does that make ALL XFX bad? No.
Just the one I am speaking about (and there are rumors that the other AGP ported card, the 7950GT, is just as bad).
At any rate, please take this as a warning against this product line.
I refuse to deal with XFX ever again due to my issues.
I am NOT trying to talk you out of that shiny PCIe XFX product, or the XFX AGP 6600GT.
I would NOT buy a 7900GS or 7950GT, and I think you should read why.
I have titled this thread appropriately;
It says "I will never buy another XFX product"
It does not say "You should never buy another XFX product"
Lastly, a warning: There are a lot of details I have left out for the sake of keeping this brief.
Assume I'm not an idiot and am able to troubleshoot with a good degree of accuracy before replying. Thanks
I bought an XFX 7900GS AGP from newegg.
5 weeks into it the card crashes during Bioshock and I get corrupted graphics. I can no longer get into windows.
I post onto the Bjorn3D website forum, as they have sold out (sorry, "sponsored by" ) to XFX.
I was told to RMA it.
I do.
A week goes by and I ask what is happening with the RMA. XFX support on the Bjorn forum says it will be sent the next day. It isn't. I ask 2 days later. I am told it will be sent that day. It doesn't.
2 days later it gets sent.
I call to complain. The guy says "Our shipping company had some troubles. It wasn't our fault". I'm like, but it was YOUR responsibility to get the card sent out to me. He says No, "It was the shipping companys errors".
I get told that 2 weeks is a good turn around for computer parts RMA.
I explain my average is probably 3 days (for sure less than a week) in these situations for getting through the receipt of an RMA.
Whatever.
So I get the new card. And I start getting random BSODs.
I knew it was the card because I was completely stable before. My PSU (Antec True Power 430), was more than adequate, and no other hardware or drivers had been changed - hard to install stuff when your system is down for 2-3 weeks at a time.
My original corruption (with strange non alpha-numeric characters on BIOS screen, during windows boot screen, et cetera), did not make my computer unstable, just unusable. It was now unstable.
I reformat. I try 10+ driver sets. I swap hardware (no spare video card though). Nothing helps.
I RMA that card.
I get the new card and still have BSODs - the process this time only took a week, because I demanded they cross ship.
I get the new card. Same thing.
FOUR CARDS into it, and I am still BSOD'ing and XFX is still able to confirm that the cards are indeed bad.
I ask, then demand to speak to someone higher up than the tech supervisor I had been in contact with, and I am told no. They refuse to let me talk to anyone higher.
I'm sorry, I feel like for my troubles they should at least be expressing regret.
And I feel like a good company might try tossing me a bonus for hanging in there.
I guess my big issue isn't with their 2+ week RMA process.
My issue is only partly with them taking NO accountability or responsibility in getting my card back to me in a timely manner.
My issue with XFX is largely because I was LIED to TWICE.
TWICE I was told the card shipped and it did not.
I prefer the companies I deal with to stand by their word, and be accountable when something goes south along the way.
XFX did neither.
I also have issues with the fact that it seems this 7900GS and 7950GT line seems to have quality issues above and beyond the normal failure rate.
It has taken better than 3 months for this process. And it has been a fairly continual process - maybe a week of running the RMA card before I can confirm it is not related to any other hardware, so XFX is averaging like 3 weeks per RMA. Unacceptable by my standards.
Am I sure the cards are bad? Yes.
Is XFX sure the cards are bad? Yes.
And to play my own devils advocate, if it was something in what was left of my system causing it, then why was I completely stable with my first XFX card?
But the first card worked PERFECT, for the 5 weeks it ran.
Then I got the RMA and had issues immediately.
I took the system down to just the basics.
I swapped MB's back and forth and still had issues.
I swapped PSU's back and forth and still had issues.
I swapped Memtested RAM in and out and still had issues.
The good news it this has spurred me to move to PCIe.
And in good faith as a last chance for them to redeem themselves, my last RMA I told them I would be moving to PCIe, and would gladly take a comparably valued card if they wanted to be done with this issue.
They offered me a PCIe 7900GS. I pointed out that I paid $180+ for my AGP 7900GS and they wanted to "upgrade" me to a $110 PCIe card?No way.
They could have kept me as a customer and been done with this issue had they not spent chance after chance screwing me over.
Sure the move to PCIe was a complete build, but I no longer have to hassle with XFX.
So the money was worth it.
I will NEVER buy another XFX product.
You know how you buy a brand of product and it or the customer interaction you get from the company providing it turns out to be fantastic? Remeber how your next trip to the store spurs you to head for that product or brand?
It's called brand loyalty, and wht you are about to read is an exercise is brand DISloyalty.
I had trouble with a line of XFX items. The 7900GS.
Does that make ALL XFX bad? No.
Just the one I am speaking about (and there are rumors that the other AGP ported card, the 7950GT, is just as bad).
At any rate, please take this as a warning against this product line.
I refuse to deal with XFX ever again due to my issues.
I am NOT trying to talk you out of that shiny PCIe XFX product, or the XFX AGP 6600GT.
I would NOT buy a 7900GS or 7950GT, and I think you should read why.
I have titled this thread appropriately;
It says "I will never buy another XFX product"
It does not say "You should never buy another XFX product"
Lastly, a warning: There are a lot of details I have left out for the sake of keeping this brief.
Assume I'm not an idiot and am able to troubleshoot with a good degree of accuracy before replying. Thanks
I bought an XFX 7900GS AGP from newegg.
5 weeks into it the card crashes during Bioshock and I get corrupted graphics. I can no longer get into windows.
I post onto the Bjorn3D website forum, as they have sold out (sorry, "sponsored by" ) to XFX.
I was told to RMA it.
I do.
A week goes by and I ask what is happening with the RMA. XFX support on the Bjorn forum says it will be sent the next day. It isn't. I ask 2 days later. I am told it will be sent that day. It doesn't.
2 days later it gets sent.
I call to complain. The guy says "Our shipping company had some troubles. It wasn't our fault". I'm like, but it was YOUR responsibility to get the card sent out to me. He says No, "It was the shipping companys errors".
I get told that 2 weeks is a good turn around for computer parts RMA.
I explain my average is probably 3 days (for sure less than a week) in these situations for getting through the receipt of an RMA.
Whatever.
So I get the new card. And I start getting random BSODs.
I knew it was the card because I was completely stable before. My PSU (Antec True Power 430), was more than adequate, and no other hardware or drivers had been changed - hard to install stuff when your system is down for 2-3 weeks at a time.
My original corruption (with strange non alpha-numeric characters on BIOS screen, during windows boot screen, et cetera), did not make my computer unstable, just unusable. It was now unstable.
I reformat. I try 10+ driver sets. I swap hardware (no spare video card though). Nothing helps.
I RMA that card.
I get the new card and still have BSODs - the process this time only took a week, because I demanded they cross ship.
I get the new card. Same thing.
FOUR CARDS into it, and I am still BSOD'ing and XFX is still able to confirm that the cards are indeed bad.
I ask, then demand to speak to someone higher up than the tech supervisor I had been in contact with, and I am told no. They refuse to let me talk to anyone higher.
I'm sorry, I feel like for my troubles they should at least be expressing regret.
And I feel like a good company might try tossing me a bonus for hanging in there.
I guess my big issue isn't with their 2+ week RMA process.
My issue is only partly with them taking NO accountability or responsibility in getting my card back to me in a timely manner.
My issue with XFX is largely because I was LIED to TWICE.
TWICE I was told the card shipped and it did not.
I prefer the companies I deal with to stand by their word, and be accountable when something goes south along the way.
XFX did neither.
I also have issues with the fact that it seems this 7900GS and 7950GT line seems to have quality issues above and beyond the normal failure rate.
It has taken better than 3 months for this process. And it has been a fairly continual process - maybe a week of running the RMA card before I can confirm it is not related to any other hardware, so XFX is averaging like 3 weeks per RMA. Unacceptable by my standards.
Am I sure the cards are bad? Yes.
Is XFX sure the cards are bad? Yes.
And to play my own devils advocate, if it was something in what was left of my system causing it, then why was I completely stable with my first XFX card?
But the first card worked PERFECT, for the 5 weeks it ran.
Then I got the RMA and had issues immediately.
I took the system down to just the basics.
I swapped MB's back and forth and still had issues.
I swapped PSU's back and forth and still had issues.
I swapped Memtested RAM in and out and still had issues.
The good news it this has spurred me to move to PCIe.
And in good faith as a last chance for them to redeem themselves, my last RMA I told them I would be moving to PCIe, and would gladly take a comparably valued card if they wanted to be done with this issue.
They offered me a PCIe 7900GS. I pointed out that I paid $180+ for my AGP 7900GS and they wanted to "upgrade" me to a $110 PCIe card?No way.
They could have kept me as a customer and been done with this issue had they not spent chance after chance screwing me over.
Sure the move to PCIe was a complete build, but I no longer have to hassle with XFX.
So the money was worth it.
I will NEVER buy another XFX product.