lemme tell you posters who keep bringing up dell laptops. i've had pretty good experience with dell customer care, they mostly took care of me, next day service etc. (i had 3 years next day onsite service).
but i had to use the service quite a bit, a bit more than i wanted too. i have my laptop exactly 3 years and 4 months. guess what, it's been sitting in my room for 4 months, because the warranty ran out. the quality sucks. even from the first few months of having it after the novelty run out, the quality reeks. dells are plain cheap and poorly built. newer ones as well, my buddy has the newest subnote and it is a bit sturdier, but not much.
IBMs on the other hand, kick ass in build quality. got 3 oldies here, ancient, they have pentium 233's in them, adn they are more solid then my dell laptops. running strong as a matter of fact, with out a creak or crack in sight.
all i recommend are IBM laptops from now on.