From someone who was actually there and who had actually been responsible for the lives of shuttle crews:
http://waynehale.wordpress.com/2013/01/13/after-ten-years-working-on-the-wrong-problem/
http://waynehale.wordpress.com/2013/01/13/after-ten-years-working-on-the-wrong-problem/
Jon Harpold was the Director of Mission Operations, my supreme boss as a Flight Director. He had spent his early career in shuttle entry analysis. He knew more about shuttle entry than anybody; the guidance, the navigation, the flight control, the thermal environments and how to control them. After one of the MMTs when possible damage to the orbiter was discussed, he gave me his opinion: “You know, there is nothing we can do about damage to the TPS. If it has been damaged it’s probably better not to know. I think the crew would rather not know. Don’t you think it would be better for them to have a happy successful flight and die unexpectedly during entry than to stay on orbit, knowing that there was nothing to be done, until the air ran out?”
I was hard pressed to disagree. That mindset was widespread. Astronauts agreed. So don’t blame an individual; looks for the organizational factors that lead to that kind of a mindset. Don’t let them in your organization.
After the accident, when we were reconstituting the Mission Management Team, my words to them were “We are never ever going to say that there is nothing we can do.” That is hindsight.
That is the lesson.