Had a telemarketer do the same a while back. I laughed and told him his name wasn't Fred. He insisted it was and I kept calling him on it/laughing until he hung up.
Oh man that is cold hearted! You made him hang up?
What if his employer insisted he call himself Fred or he would get fired? What if his employer has a rule that he is not to hang up on a customer and he ends up getting canned? Then he goes and weeps quietly at his desk as he is packing his stuff into a cardboard box to take home with him where his wife and 2 children are waiting.
It was only his 3rd day on the job so he hasn't even had a chance to make 1 paycheck yet but at least he got his severance check right? Which he is planning to take straight to the bank and cash it to then go straight to the pharmacy to buy some medication because one of his kids has been sick lately. He'll also need to remember to pick up that loaf of bread so his wife and he and the other child have something to eat that night.
His tears drip down off of his face and onto that cardboard box containing his stuff now staining the cardboard with little dark tear spots. Inside the cardboard box are just a few things that don't matter much to you, but mean the world to him. A picture of his wife and children smiling taken last holiday. He is so proud of them and what his children could accomplish if he can just work hard enough to provide for them. He'd give his life for them in a heartbeat if it meant they would have a better life.
Now security will escort him out of the building and he notices that it is raining outside. He's glad for that so that if he runs into anyone on the way to the bank he is not ashamed as the rain drops mask the tears on that cardboard box and on his face. He just hopes that the rain doesn't soak through his thin jacket and soak the severance check he has in his jacket pocket. Things will be alright he says to himself. Get it together. Must be strong for the family, and the little one who will be helpless against the illness he suffers from without his medication. I will be strong, and so will my son. I will one day be proud of him after he makes it through this tough time. No one will notice the tears I shed with all this rain soaking my face and the cardboard box. Almost there, my feet ache...Can't wait till this day is over. I hope that man that gave me a hard time on the phone instead of just accepting my nickname and accepting my help has a better life than this. I have no hate toward him he says to himself. How could he have known?
How do you feel now? That hollow feeling in your chest does not mean you are heartless, it means quite the opposite in fact. If you feel that then I'm glad I could give you that gift.:'(