I'm Having A Problem With HeatWare

[FritzTheCat]

I posted an eval for a guy on heatware, and ran into a problem. I clicked on positive eval, but when it came up, it was listed as a nutral. Needless to say, the guy is unhappy about this.

I have sent two e-mails to support (at) heatware.com, but nothing has happened.

Does anyone know how I can get this fixed? The guy really deserves a positive, the deal went flawlessly and the item and price were great.

TIA for any help or advice.

 

[isekii]

just leave another one

 

[Zugzwang152]

give it time, they are pretty overworked these days. Make sure he mentions that in his response, and then allow potential traders to contact you to confirm the mishap.

if the guy is being unreasonable, please PM me his name so I don't trade with him.

 

[Sundog]

PM Heat23

 

[FritzTheCat]

Originally posted by: Zugzwang152


if the guy is being unreasonable, please PM me his name so I don't trade with him.

He's not being unreasonable, he's actually only asked me (politly) a couple of times if I am going to take care of it. He's a new trader, just starting out, and I'm afraid he's going to give up on Heatware as a referance so early in the game because of a less than positive eval.

I just sent my third e-mail to Heatware Support.

 

[isekii]

Originally posted by: FritzTheCat

Originally posted by: Zugzwang152


if the guy is being unreasonable, please PM me his name so I don't trade with him.

He's not being unreasonable, he's actually only asked me (politly) a couple of times if I am going to take care of it. He's a new trader, just starting out, and I'm afraid he's going to give up on Heatware as a referance so early in the game because of a less than positive eval.

I just sent my third e-mail to Heatware Support.

Just leave one again, and mention that the one below is an error on your part.

 

[FoBoT]

Originally posted by: Sundog
PM Heat23

^^^

a pm will get answered faster than the email probably

 

[FritzTheCat]

Originally posted by: Sundog
PM Heat23

Thanks, I sent him a PM. Hope he can help me.